What are the responsibilities and job description for the Customer Service Administrator, Sales position at Odyssey Information Services?
The Customer Service Administrator provides administrative support to the Customer Service team by entering customer orders, maintaining ERP data, tracking open orders, and assisting with returns. This role requires strong attention to detail, organization, and communication skills to ensure accurate and timely customer support.
Key Responsibilities
- Enter and maintain customer orders and returns in the ERP system.
- Track open orders and support order management activities.
- Process return quotes and maintain documentation.
- Create reports and spreadsheets using Excel.
- Route customer inquiries and support the Customer Service team.
- Assist with special projects and provide backup support as needed.
Qualifications
- 0–2 years of customer service, administrative, or data entry experience.
- Manufacturing experience is a plus.
- High school diploma or GED required.
- ERP experience preferred.
- Strong Excel, organizational, and communication skills.
- High attention to detail and accuracy.