What are the responsibilities and job description for the O'Brien Auto Team Service Advisor position at O'Brien Auto Team of Bloomington- Normal?
🚗 Experienced Service Advisor
O'Brien Auto Team | Bloomington, IL
🌟 Work Monday–Friday. Enjoy Your Weekends.
Looking for a Service Advisor position that lets you have a career and a life outside of work?
At O'Brien Auto Team, we know that family time, personal commitments, and work-life balance matter. That's why our Service Advisors enjoy a Monday–Friday schedule with NO weekend hours required.
We're seeking an experienced, customer-focused Service Advisor who enjoys building relationships, solving problems, and delivering an exceptional service experience. If you thrive in a fast-paced environment and take pride in helping customers, we'd love to meet you.
💼 What You'll Do
As the primary connection between our customers and service team, you'll help ensure every customer receives outstanding care from check-in to vehicle delivery.
Key Responsibilities
- Greet customers promptly and professionally
- Schedule and prepare for service appointments
- Perform vehicle walk-arounds and document customer concerns
- Create accurate repair orders and provide cost and time estimates
- Communicate customer concerns clearly with technicians
- Coordinate with service and parts teams to keep repairs moving efficiently
- Keep customers informed throughout the repair process
- Deliver completed vehicles and explain services performed
- Follow up to ensure customer satisfaction
- Recommend necessary maintenance and repair services using a consultative approach
- Meet performance goals while maintaining a high level of customer satisfaction
- Maintain knowledge of maintenance schedules, warranties, and service products
✅ What We're Looking For
- Minimum 6 months of Service Advisor experience required
- High school diploma or GED required
- Strong customer service and communication skills
- Automotive service experience strongly preferred
- Ability to multitask and perform well in a fast-paced environment
- Excellent organizational skills and attention to detail
- Team-oriented attitude with a positive, professional demeanor
- Valid Illinois Driver's License with a clean driving record
🎁 Why You'll Love Working Here
The Schedule You Want
✅ No Weekends — Every Saturday and Sunday Off
✅ Consistent Monday–Friday Schedule
✅ Better Work-Life Balance
Competitive Benefits
🏥 Medical, Dental & Vision Insurance
💙 Employer Contribution Toward Health Insurance
🛡️ Company-Paid Life Insurance
💼 401(k) with Company Match
🌴 Paid Vacation, PTO & Holidays
📚 Paid Training & Career Development
Additional Perks
👕 Uniforms Provided
🚗 Employee Vehicle Purchase Program
🔧 Service & Parts Discounts
☕ Complimentary Coffee, Snacks & Soda
💻 Company Equipment Provided (Role Dependent)
🤝 Supportive, Family-Oriented Team Culture
At O'Brien Auto Team, we're committed to creating an environment where employees can succeed professionally while still enjoying time with family and friends. If you're looking for a dealership that values both performance and work-life balance, this is your opportunity.
Apply today and discover why our employees love having their weekends back!
Salary : $60,000 - $100,000