What are the responsibilities and job description for the O'Brien Honda Experienced Service Advisor position at O'Brien Auto Team of Bloomington- Normal?
🚗 Join Our Drive to Excellence!
Experienced Service Advisor – O'Brien Honda of Bloomington
Are you a seasoned Service Advisor who knows how to deliver an exceptional customer experience while keeping a busy service lane running like a well-oiled machine? The O'Brien Auto Team is looking for an experienced, professional, and customer-focused Service Advisor to join our team.
This is not an entry-level role—we’re looking for someone who understands the rhythm of a dealership service department, can confidently guide customers through the repair process, and thrives in a fast-paced, high-performance environment.
If you're ready to bring your experience to a team that values relationships, results, and a great workplace culture, we want to talk to you!
🛠️ What You'll Be Doing:
As an experienced Service Advisor, you’ll take ownership of the service lane and play a key role in delivering a seamless, high-quality customer experience:
- Greet customers professionally and build immediate trust
- Accurately assess customer concerns and perform detailed walk-arounds
- Write clear and precise repair orders
- Effectively recommend maintenance and repair services
- Communicate timelines, updates, and costs with confidence and transparency
- Coordinate closely with technicians and parts to ensure efficient workflow
- Manage multiple customers and priorities without missing a beat
- Deliver completed vehicles with a focus on satisfaction and retention
- Consistently meet or exceed performance and sales goals
🤝 What We’re Looking For:
- Proven experience as a Service Advisor (automotive dealership preferred)
- Strong knowledge of automotive services, maintenance, and repair processes
- Excellent communication and relationship-building skills
- Ability to upsell services ethically and effectively
- Highly organized with strong attention to detail
- Comfortable working in a fast-paced, performance-driven environment
- Valid Illinois Driver’s License and clean driving record
- High school diploma or GED required
🌟 Perks & Benefits:
We’re more than just a paycheck. We offer:
💸 Compensation & Retirement
- Competitive pay with performance-based earning potential
- 401(k) with company match up to $500/year
🩺 Health & Wellness
- Health, dental, vision, and life insurance (Blue Cross Blue Shield)
- Optional supplemental coverages (disability, critical illness, accident, and more)
🌴 Time Off
- 1 week vacation (with more as you grow!)
- PTO earned monthly (starts after 90 days)
- Paid holidays (depending on department)
🚘 Who We Are:
The O’Brien Auto Team is a family-owned dealership group built on doing things the right way. We take pride in creating a supportive, team-oriented environment where experienced professionals can succeed and grow. With multiple locations in Bloomington-Normal, we’re committed to delivering exceptional experiences for both our customers and our employees.