Demo

CCaaS Architect

NuStar Technologies
Phoenix, AZ Full Time
POSTED ON 6/5/2026
AVAILABLE BEFORE 8/2/2026
CCaaS (Contact Center as a Service) Architect designs, implements, and optimizes cloud-based contact center solutions, acting as a technical leader to align platforms (like Genesys Cloud, Amazon Connect, Twilio Flex) with business goals, integrating with systems like CRM, and managing teams for scalable, omnichannel experiences, focusing on AI, analytics, and customer/agent experience.

Strong experience in migration of the Legacy / on-prem IVR platforms to CCaaS platforms

  • Preference is Google Cloud Platform (Google CCAI). If not, any CCaaS migration (like Amazon Connect or Five9’s) etc would help
  • Experience in dealing with Large BFSI customers Volume of migration is huge (Data, Call flows) who can bring in best practices from other migrations

Salary Range- $110,000-$130,000 a year

Salary : $110,000 - $130,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a CCaaS Architect?

Sign up to receive alerts about other jobs on the CCaaS Architect career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$80,267 - $99,326
Income Estimation: 
$92,357 - $117,598
Income Estimation: 
$89,966 - $112,616
Income Estimation: 
$118,163 - $145,996
Income Estimation: 
$120,777 - $151,022
Income Estimation: 
$129,363 - $167,316
Income Estimation: 
$86,891 - $130,303
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at NuStar Technologies

Sr. PySpark Engineer
Apply
  • NuStar Technologies Owings, MD
  • Must Have Technical/Functional Skills 10 years of experience in big data and distributed computing. Very Strong hands-on experience with PySpark, Apache Sp... more
  • 13 Days Ago
Agentic AI Engineer
Apply
  • NuStar Technologies Boston, MA
  • Job Title : Agentic AI Engineer Experience Required - 4 Years Must Have Technical/Functional Skills Hands-on with agent frameworks such as Semantic Kernel,... more
  • 13 Days Ago
Middleware Application Support Engineer
Apply
  • NuStar Technologies Raleigh, NC
  • Required Skills Install, configure, patch, and maintain JBOSS and IIS. Provide 24x7 L2/L3 production support for critical integration issues. Monitor appli... more
  • 13 Days Ago
Salesforce Loyalty Cloud Architect
Apply
  • NuStar Technologies Mc Lean, VA
  • Must Have Technical/Functional Skills Salesforce & Loyalty Domain Deep expertise in Salesforce Loyalty Cloud: program design (tiers, currencies, accrual/re... more
  • 13 Days Ago
View More Jobs at NuStar Technologies

Not the job you're looking for? Here are some other CCaaS Architect jobs in the Phoenix, AZ area that may be a better fit.

Contact Center (CCaaS)
Apply
  • Jobs via Dice Phoenix, AZ
  • Dice is the leading career destination for tech experts at every stage of their careers. Our client, FutureTech Consultants LLC, is seeking the following. ... more
  • 10 Days Ago
Engineer III – CCaaS / Conversational AI Engineer
Apply
  • Objectways Phoenix, AZ
  • Engineer III – CCaaS / Conversational AI Engineer We are seeking a CCaaS and Conversational AI Engineer to design, implement, and optimize modern customer ... more
  • 4 Days Ago
View More Jobs

AI Assistant is available now!

Feel free to start your new journey!