The Slot Operations Manager is responsible for the overall operational, administration and coordination of all activities within the Slot Department. The Slot Operations Manager is responsible for achieving superior results in the service operations of the Slot Department. Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.

• Manage and direct the daily operations of the Slot department.
• Carry out supervisory responsibilities in accordance with the Nugget’s policies and applicable laws. Including, interviewing, hiring, and training of new employees; planning, assigning, and directing work.
• Recommend strategies for business enhancements, promotions, special events and guest service improvement.
• Ability to read, analyze and interpret general business periodicals, technical procedures and government regulations.
• Prepare reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from owners, managers, compliance officers, and the general public.
• Lead the deployment and development of procedures for new technologies that are introduced to the slot floor.
• Prepare regular reports on the status of the slot department including; key performance indicators as determined by department management, staffing requirements, and TITO inventory.
• Resolve guest disputes, machine malfunctions, and team member issues in a timely and professional manner, seeing each issue through to a positive conclusion.
• Participate in every aspect of the Slot Operations including initiating/witnessing jackpots, signing up new guest, and promotion slot events.
• Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, and complaints.
• Ensure that scheduling is done in an effective and efficient manner, while maintain labor costs, meeting staffing objectives and achieving guest satisfaction.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making, lead by example.
• Assist the department leadership to manage the departmental budget.
• Address guest complaints and concerns in a timely and professional manner.
• Establish and maintain effective channels of communication with all levels of the Nugget team and guests.
• Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate.
• Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
• Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
• Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
• Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
• Regular predictable attendance is required.
• Other duties and responsibilities as assigned.

REPORTING RELATIONSHIPS: Director of Gaming Operations

College degree is preferred. High School diploma or equivalent is required.

Effectively communicate with others both verbally and in written form using the English language.

Minimum of five (5) years Slot Operations experience, or the equivalent combination of experience and education is required.

Minimum of three (3) years management experience is required.

Proficient in Microsoft Office including; Excel, Word, Outlook and PowerPoint. Advanced mathematical, analytical and problem-solving skills required.

Nevada Employee Gaming Registration is required. Alcohol Awareness Certification is required.

Ability to walk, stand, or sit for extended periods of time Ability to lift, and move product up to 50 lbs.