Desktop Support Analyst

Must be completely local to the Liberty, Missouri area and capable of working a rigid Monday through Friday, 8:00 AM – 5:00 PM on-site schedule.

Pay Rate: $28/hr on W

Terms of Employment

• W2 Contract, 12 Months (Potential Extension)

• This is an onsite role, 5 days per week (Monday - Friday 8am to 5pm) Must be located in the Kansas City area

Overview:

Work with a leading global firm in the industrial manufacturing sector (a specialized sector of Baker Hughes) providing critical infrastructure solutions. We are seeking a motivated IT Technical Analyst / Help Desk Support professional to join a collaborative 5–6 person IT group. In this role, you will act as the primary point of contact for tier-one technical support across the site, managing approximately 20 tickets per day. This position is ideal for an IT professional who enjoys a mix of desktop support and active hands-on hardware troubleshooting within an office and production floor environment.

Key Responsibilities:

• Provide comprehensive tier-one help desk technical support for approximately 400 local and remote corporate users.

• Triage, troubleshoot, and resolve daily incoming hardware and software tickets using the Fresh Service web-based ticketing system.

• Troubleshoot physical hardware setups, including corporate laptops, workstations, enterprise printers, and peripheral devices.

• Support and maintain user workstations running strictly within Microsoft Windows 10 and Windows 11 operating systems.

• Walk out to the manufacturing production and shipping floor to diagnose and service IT hardware and monitors mounted on mobile production carts.

• Collaborate closely with the localized IT infrastructure team to bridge technical knowledge gaps and ensure rapid resolution of complex issues.

• Adhere strictly to facility safety regulations, including wearing required personal protective equipment (steel-toed shoes and safety glasses) when visiting production areas.

Required Qualifications:

• Minimum of 2 years of verified IT help desk, desktop support, or technical analyst experience.

• Proven technical experience troubleshooting, configuring, and supporting Microsoft Windows 10 and Windows 11 environments.

• Demonstrable experience diagnosing and fixing enterprise hardware issues (laptops, desktops, and printers).

• Must be completely local to the Liberty, Missouri area and capable of working a rigid Monday through Friday, 8:00 AM – 5:00 PM on-site schedule.

• Ability to successfully pass a mandatory comprehensive background check and drug screening prior to start.

• Strong critical thinking skills, a reliable work ethic, and the ability to work independently as a self-starter.

Preferred Qualifications:

• Prior professional experience working within an IT support capacity inside a manufacturing, industrial, or oil and gas environment.

• Direct experience utilizing web-based ITIL ticketing systems (such as Fresh Service, though any ticketing platform background is acceptable).

• Prior experience supporting remote users or satellite corporate branch offices from a centralized headquarters.