What are the responsibilities and job description for the Desktop Support Engineer position at EXL?
Job Description
OSI (an EXL company) is seeking a Desktop Support Technician in Lee’s Summit, MO. The role is 100% onsite and would focus on all aspects of the laptop life cycle as well as providing Level 1 and 2 support for the Help Desk and onsite/remote support. The ideal candidate will have a Desktop Support background possessing high attention to detail and organizational skills.
Salary: $55K – $62K 5% target annual bonus
Work location: Lees Summit, MO, 64086
Responsibilities
- Imaging, configuring, and shipping of new hire and replacement laptops using predefined roles along with user specific needs
- Asset management maintaining accurate inventory tracking of shipped and returned equipment in accordance with process guidelines
- Test and repair returned hardware as necessary
- Assist with testing of new hardware, software, and network technologies
- Provide technical support to remote users and other internal departments
- Responding to service calls, emails, and tickets to troubleshoot the nature of reported problems. Take the necessary steps to resolve reported issues and close reported issues in SNOW/Service Now Ticketing System
- Assist on small to medium IT projects as needed
- Assist with vendor and 3rd party resources as needed
- Communicate and escalate issues to other members of the Global IT Team when necessary
- Adhere to Company SLA’s
- Perform any other duties as assigned
Qualification and Experience:
- 2-5 years Desktop Support Experience
- 2-5 years of Windows 10/11 Experience
- 1-2 years of Staging & Imaging Tools Experience
- 1-2 years of Ticket Documentation (in Corp Environment following ITIL guidelines a plus)
- Experience with and knowledge of Active Directory
- Experience with and knowledge of Office365, Teams, and Outlook
- Experience with client side SCCM Software Center and Configuration Manager a plus
- Strong attention to detail and critical reasoning skills
- Ability to problem solve and determine resolution for technical issues
- Strong individual work ethic while possessing and exhibiting team-oriented mindset
- Ability to manage multiple projects at once while handling time sensitive urgencies
- Excellent communication and client relation skills
Salary : $55,000 - $62,000