What are the responsibilities and job description for the Bilingual Customer Service Representative position at nTech Workforce?
Title: Bilingual Spanish Customer Service Representative
Location: Baltimore, MD 21202 (Hybrid)
Duration: 12 Months Contract Extension
Job Description:
Terms of Employment:
- W2 Contract, 12 Months
- This role is a hybrid schedule at 1068 N Front ST, Baltimore, MD.
Overview:
- Our client is seeking (3) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.
Responsibilities:
- Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
- Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
- Processing complex orders, returns, and exchanges accurately and efficiently.
- Resolving escalated customer complaints or issues in a timely and effective manner.
- Acting as a point of contact for other customer service representatives for guidance and support.
- Mentoring and training junior customer service representatives.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Analyzing customer feedback and trends to identify areas for improvement.
- Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
- Keeping up-to-date with product knowledge, industry trends, and company policies.
Required Skills & Experience
- Junior Level experience required.
- Need prior large volume of utility call center experience
- Previous customer service experience/call center experience.
- Handling Inbound and Outbound calls
- Solid understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Strong customer focus.
- Ability to handle difficult or challenging situations with professionalism and empathy.
- Bilingual Spanish customer care service.
Sincerely,
Preetam Raj
Lead Technical Recruiter
nTech Workforce Inc.
D: 410-505-4857 EXT: 726
E: preetam@ntechworkforce.com
preetam(at)ntechworkforce(dot)com