What are the responsibilities and job description for the Field Representative II position at NS IT Solutions?
Job Title: Field Representative II Location: Paramount, CA 90723 Job Type: Contract (Temp-to-Engage) | Onsite Schedule: Monday-Friday, 8:00 AM - 5:00 PM Pay Rate: $19.57 - $26.05 per hourPosition Summary:The Field Representative II provides on-site technical and managed services support for Ricoh multifunction devices (MFDs), printers, and related office equipment within a school district environment. This role serves as the first responder for service needs across multiple locations and requires independent work, strong customer service skills, and technical troubleshooting expertise.Key Responsibilities:Serve as first responder for servicing Ricoh MFDs and printers across multiple school sitesOperate, service, and support high-end office and production equipmentPerform copier, printer, press, bindery, fulfillment, QC, and final check functions as requiredTroubleshoot and resolve hardware and software issuesPerform routine maintenance including clearing paper jams, replacing toner, refilling machine oil, and basic repairsCalibrate equipment to ensure accurate color and image qualityTransfer print files electronically from network systems to production equipmentMaintain optimal machine performance and report machine error codes when neededPerform diagnostics, installations, removals, and retrofits on complex office productsMaintain required service and productivity reporting toolsManage inventory of supplies and parts according to company guidelinesMaintain a professional appearance and clean, organized work areaDeliver strong customer service and ensure accurate, error-free workMeet attendance standards, work scheduled hours, and support overtime as requiredDrive a Ricoh-assigned vehicle to service account locations during work hoursPerform additional duties as assigned by site managementQualifications:High school diploma or equivalent requiredMinimum 3 years of related experience (5 years preferred)Strong customer service and communication skillsAbility to work independently with minimal supervisionStrong organizational skills and ability to prioritize tasksExperience calibrating, operating, and troubleshooting office and production equipmentComputer skills for reporting and documentationAbility to lift up to 50 lbs regularly and up to 70 lbs occasionallyWillingness to deliver presentations (e.g., PowerPoint) when requiredReliable, punctual, and professionalSkills:Managed Print ServicesCopier & Printer SupportMailroom & Records ManagementHardware & Software TroubleshootingEquipment CalibrationCustomer Service
Salary : $19 - $26