Customer Account Representative

Job Title : Customer Account Representative

Location: Milwaukie, OR (97222)

Payrate : $25–$28/hr

Duration: Temp-to-Hire

Schedule: 1st Shift | Mon–Thu | 6:00 AM–4:30 PM (Flexible, 10-hour shifts)

Position Overview:

We are seeking a Customer Account Representative to deliver exceptional customer service by managing customer accounts, processing orders, and resolving complex issues. The ideal candidate will collaborate with cross-functional teams, maintain accurate account information, and ensure timely, effective solutions while building strong customer relationships. Experience with SAP/ERP systems, strong communication skills, and a customer-focused mindset are key to success in this role.

Key Responsibilities:

• Manage customer accounts and resolve complex customer issues.
• Process product/service orders while delivering exceptional customer support.
• Collaborate with cross-functional teams to ensure timely issue resolution.
• Maintain accurate customer records in internal systems.
• Support continuous process improvements and ensure compliance with company policies.

Qualifications:

• 2–4 years of customer service/account management experience.
• SAP or ERP experience preferred.
• Strong problem-solving, communication, and organizational skills.
• Proficient in Microsoft Office and database management.
• High School Diploma required; Associate's/Bachelor's degree preferred.
• Aerospace industry experience is a plus.