What are the responsibilities and job description for the Regional General Manager position at NPAworldwide?
Job Description
This is a senior leadership role with full ownership of the Tennessee region, responsible for driving revenue growth, leading a multi-site team, and managing overall business performance. The company operates in the access and security solutions space, providing installation, service, and ongoing support for commercial facility systems. Their workspans both project-based installations and recurring service agreements, supporting long-term customer relationships and a steady revenue base.
The role blends sales leadership, operational oversight, and full P&L responsibility, with a clear focus on expanding market presence, growing recurring revenue, and building a team that can scale with the business. This is not a turnaround its an opportunity to step into an established market and push it to the next level.
Sales Growth- Drive new business, expand existing accounts, and grow market share
This is a chance to step into a true business leadership role with ownership across multiple Tennessee locations, where you can directly influence revenue growth, operations, team performance, and long-term market expansion. Its an opportunity for someone who enjoys being hands-on in the business, leading from the front, and building something larger than just managing day-to-day activity.
This is a senior leadership role with full ownership of the Tennessee region, responsible for driving revenue growth, leading a multi-site team, and managing overall business performance. The company operates in the access and security solutions space, providing installation, service, and ongoing support for commercial facility systems. Their workspans both project-based installations and recurring service agreements, supporting long-term customer relationships and a steady revenue base.
The role blends sales leadership, operational oversight, and full P&L responsibility, with a clear focus on expanding market presence, growing recurring revenue, and building a team that can scale with the business. This is not a turnaround its an opportunity to step into an established market and push it to the next level.
Sales Growth- Drive new business, expand existing accounts, and grow market share
- Lead all revenue channels including new logos, vertical expansion, and service contracts
- Personally involved in key opportunities and strategic relationships
- Own forecasting, pipeline management, and overall sales performance
- Manage scheduling, backlog, subcontractors, and job execution
- Ensure projects are delivered on time, on budget, and to standard
- Own job costing and margin performance
- Drive growth in preventive maintenance programs and service agreements
- Improve first-time fix rates and overall service efficiency
- Use service as a driver for recurring revenue and customer retention
- Manage revenue, gross margin, labor efficiency, and profitability
- Forecast, budget, and drive performance against targets
- Lead and develop branch managers, sales reps, and operational teams
- Recruit and build teams across the region
- Establish accountability, coaching, and performance standards
- 10 years in field services, with leadership experience, with a minimum of 5 years in a multi-site regional leadership role with direct P&L responsibility
- Proven success driving revenue growth and leading sales teams
- Experience overseeing both installation/construction and service operations
- Strong financial and operational understanding
- Ability to lead teams and build relationships at all levels
- Experience with CRM/ERP systems
- Technical industry experience is helpful but not required (security access controls, surveillance etc)
This is a chance to step into a true business leadership role with ownership across multiple Tennessee locations, where you can directly influence revenue growth, operations, team performance, and long-term market expansion. Its an opportunity for someone who enjoys being hands-on in the business, leading from the front, and building something larger than just managing day-to-day activity.