What are the responsibilities and job description for the Desktop Support Technician position at Novia Infotech?
Desktop Support Technician
Duration: 12 months (Contract Role)
Location 1- Santa Clara, CA
Location 2- Irvine, CA
Location 3- Miami Lakes, FL
Second Shift – 3:00 PM – 10 PM Local Time
Support Type – L1 and L2
Job Summary and Responsibilities
- Provide technical support and troubleshooting for hardware and software issues on Windows devices, Microsoft Office Suite, and other enterprise applications.
- Manage and resolve support tickets through a ticketing system such as ServiceNow, ensuring timely resolution and accurate documentation.
- Install, configure, and maintain laptops, desktops, printers, mobile devices, and iPads. Perform routine maintenance, updates, and patches for operating systems and applications.
- ducate end-users on best practices and provide technical guidance to improve their productivity.
- Collaborate with other IT team members to escalate and resolve complex issues as needed.
- Maintain an accurate inventory of IT equipment and ensure proper asset tracking. Stay updated on the latest technology trends and provide recommendations for process improvements.
- Required Qualifications Above average understanding of Windows operating systems and Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint).
- Experience with ticketing systems such as ServiceNow or similar platforms.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent verbal and written communication skills, with a customer-focused attitude. Ability to work independently and prioritize tasks in a fast-paced environment. Proficiency in basic networking concepts (e.g., Wi-Fi setup, troubleshooting connectivity issues). Familiarity with mobile device management (MDM) platforms such as Intune.