What are the responsibilities and job description for the Client Care Associate position at NovaMist Executive Group?
Are you a people-oriented professional who enjoys solving problems and creating positive client experiences? We're hiring a Client Care Associate in St. Louis, MO to provide exceptional support while helping clients find the solutions they need. If you're an excellent communicator with a passion for client satisfaction, we'd love to meet you.
This opportunity is ideal for candidates seeking a career in Customer Service, Client Support, Customer Care, Contact Center, or Administrative Support.
Position Overview
As a Client Care Associate, you'll be responsible for assisting clients with inquiries, resolving concerns, and delivering outstanding service through phone, email, and other communication channels. You'll work closely with clients and internal teams to ensure every interaction is professional, efficient, and solution-focused.
Responsibilities
Client Support
- Respond promptly to client inquiries regarding products, services, and account information.
- Deliver professional, friendly, and solution-focused service.
- Resolve client concerns efficiently while maintaining a positive experience.
- Process client requests, account updates, and service-related transactions.
- Escalate complex issues to the appropriate department when necessary.
Client Relationship Management
- Build lasting relationships by providing personalized client support.
- Listen carefully to client needs and recommend appropriate solutions.
- Follow up with clients when needed to ensure complete satisfaction.
Administrative Duties
- Maintain accurate client records using CRM and internal systems.
- Document client interactions with attention to detail.
- Complete data entry and administrative tasks accurately.
Qualifications
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal abilities.
- Outstanding problem-solving and conflict-resolution skills.
- Basic computer knowledge and ability to learn CRM software.
- Strong organizational and multitasking abilities.
- Positive attitude with a client-first approach.
- At least 6 months of customer service, call center, or client-facing experience preferred.
Prior experience is preferred to ensure you're ready to hit the ground running, though motivated candidates without direct experience are welcome to apply — paid training is provided.
Why You'll Love Working With Us
- Competitive hourly pay
- Paid training and onboarding
- Flexible full-time and part-time schedules
- Career growth and internal promotion opportunities
- Performance-based incentives
- Supportive leadership and collaborative culture
Apply Today
Submit your resume today to be considered for our Client Care Associate position in St. Louis, MO. Applications are reviewed regularly, and qualified candidates will be contacted regarding the next steps in the hiring process.
On balancing quality with volume for both: keep resume required (don't switch to quick-apply-only), and add one light screening question like "Do you have at least 6 months of relevant experience? Yes/No" — this filters out the least-qualified applicants without adding enough friction to tank your volume the way a full application form would.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $18 - $22