What are the responsibilities and job description for the Systems Analyst - Norwich University position at Norwich University?
Fulfills the mission of Norwich University by reporting to the Enterprise System Director, the Systems Analyst will work with stakeholders to develop and maintain Norwich University's Administrative Systems. The candidate must be customer service-oriented, possess strong technical and analytical skills, and be attentive to detail. The candidate must be able to work well, both independently and within teams. Assignments will vary from remediation of existing software to new software development on projects.
Remote work may be authorized for this position.
Essential Functions
In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
- Utilizes and enhances existing software cooperatively with team members
- Monitors and analyzes incoming tickets daily, keeping the queue at a minimum
- Analyzes data and software errors that cause job failures
- Follows change control processes and adhere to internal quality control standards
- Administers customer service and expectations through excellent communication
- Troubleshoots, tests, documents, trains, and supports on various Enterprise and specialized software applications at Norwich University
- Provides support for Argos reporting
- Knowledge of SQL programming and troubleshooting abilities
Other Functions
- Assesses the performance of direct reports and provides frequent feedback to optimize their performance.
- Maintains confidentiality of sensitive or private information.
- Communicates with employees, students, and others in a respectful and clear manner.
- Serves on University committees, councils, workgroups, or other designated bodies as assigned.
- Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
- Speaks, reads, and writes in English.
- Communicates by telephone, email, letter, in person, or other means or device.
- Performs other tasks as assigned by supervisor.
Job Requirements:
- B.S. Degree with a technical background
- Technical and functional experience with Enterprise Resource Planning (ERP) or Student Information System (SIS)
- Higher education experience preferred
- Experience with Ellucian Banner preferred
- Excellent customer service and interpersonal communication skills
- Ability to foster and maintain collaborative working relationships
- Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook)
- Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 20 pounds; travel outdoors to various parts of the campus
- Work some evening or weekend hours
Environmental Conditions
- Indoor work at a computer workstation
- Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.
Additional Information:
Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.
All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.
