What are the responsibilities and job description for the Service Center Supervisor position at Northwest Exterminating?
Ready for your next career opportunity? Look no further, The Mouse is looking to hire you!
Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At Northwest Exterminating, we’re dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you.
Ready to take the next step in your career? Apply in minutes from your mobile phone!
Responsibilities
With Northwest, not only do you experience a fun work environment but also one that cares about your growth and goals. Come explore what extraordinary career is waiting for you with The Mouse! Benefits including a 401(k) with a company match. But it’s more than that. It’s serving our communities. It’s having your teammates’ backs. It’s going above and beyond and making a difference. We step in and step up when people have problems they can’t fix, and they need the pros. We crush their pest problems and lift their spirits.
Back to you. Are you ready to make a difference? Do you thrive in an ever-changing environment and love problem-solving? Are you organized, friendly, and motivated to succeed? Then we want you on our team!
Why You'll Love Being a Service Supervisor at Northwest:
- Freedom to Move: In this role, you’ll be on the move, building your career, and growing professionally with a clear view of next steps. As a key representative of Northwest in your community, you'll be trusted with protecting businesses, homes, and families.
- Training & Support: We believe in investing in YOU. We’ll provide all the training you need to succeed.
- Strong Team Community: At Northwest, we value strong relationships—both with our team and the communities we serve. You’ll be part of a company that gives back through volunteer work and community outreach, including our Good Deeds Team.
Your Responsibilities:
- Reflects the Northwest Way.
- Builds strong relationships with internal and external customers to create “Customer’s for Life.”
- Ensure that vehicles and equipment are maintained to manufacturer’s and company standards.
- Resolve customer complaints.
- Responsible for inventory control.
- Performs QC inspections in the field.
- Performs production work as needed.
- Assist with the routing and supervision of the techs to achieve high levels of productivity.
- Assist with training of new technicians and refresher training for experienced technicians.
- Self-motivated and able to work in a fast-paced environment
- Acts with integrity by keeping commitments
- Excellent organizational, problem-solving, and customer service skills
- Demonstrate coaching and development ability through strong written and verbal communication
What We Expect From You:
- Adhere to the NORTHWEST WAY upholding the highest standards of professionalism and customer care.
- As a Northwest teammate, you’ll act as a brand ambassador—representing our values and image with every customer interaction.
What We Offer
- Competitive pay
- A company vehicle, cell phone, and iPad are provided for all route assignments.
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match, employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts.
- Industry-leading, quality training program.
Why Choose Northwest Exterminating?
You’ve seen our iconic "Mouse" on billboards and trucks around town — now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta’s Top Workplaces, Northwest’s family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself!
Qualifications
What You Need to Succeed:
- High School Diploma or equivalent required
- Pest experience preferred
- Ability to obtain a pesticide license within 90 days of employment (company paid)
- Ability to work in the field independently & manage a team
Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
- Lift and carry up to 50 lbs.
- Ability to use a ladder within manufacturer’s weight capacity
- Work safely in crawl spaces, attics, confined spaces, and rooftops
- Ability to work in all weather conditions
Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer