Fleet Services Specialist, Senior

This job was posted by https://www.azjobconnection.gov : For more

information, please see: https://www.azjobconnection.gov/jobs/7186369


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r**Fleet Services Specialist, Senior**

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rNorthern Arizona University

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r****Special Information****

• This position is an on-site position which requires the incumbent to
  
  

complete their work primarily at an NAU site, campus, or facility

with or without accommodation. Opportunities for remote work are

rare.

• Driving a vehicle on behalf of the university is anticipated to be a
  
  

regular part of this position. Arizona Administrative Code Fleet

Safety Policy requires all employees who drive on university

business become authorized by submitting Driver\'s license

information for driving record monitoring, and completion of

training appropriate to the level of driving performed. The law

applies to all faculty, staff, and students who drive personal or

university-owned motorized vehicles for any business purpose. More

information on the NAU Authorized Driver Policy can be found on the

NAU website.

****About the Department/College****

Motor Pool Operations

**About the Position**

Supports the Assistant Director and Fleet Manager in the coordination of

3 business units under the Fleet Services umbrella. This position will

spend a majority of their time within the motor pool; however,

assignments in other areas will be as needed. This position will have

fiscal responsibilities that impact a large scope of University

departments, and must also have a basic understanding of Grant

guidelines.

**Responsibilities Include**

40% - Department Oversight

• Assists in the management of 4 business units as assigned by
  
  

Supervision including but not limited to Motor Pool, Long Term

Leasing, Repair, and Fuel Operations.

• Manages the fleet fuel cards including dispatching cards, billing,
  
  

and addressing card issues.

• Manages the lease vehicle program including customer service,
  
  

assisting with maintenance scheduling, reporting damage, and

billing. Assists in managing new lease vehicle requests and vehicle

placement.

• Assists in working with outside rental vendors including booking
  
  

vehicle and charter bus reservations and addressing billing issues.

• Assists in monitoring motor pool vehicle maintenance, monitors fuel
  
  

usage, fuels and washes vehicles as needed, and checks vehicles and

records any damage including reporting and obtaining estimates and

repairs.

• Addresses the majority of day-to-day technological office issues
  
  

including problem-solving, software training, maintaining computers,

utilizing current and help introduce new technologies, managing the

departments online services, cloud storage, website and working with

ITS to solve various issues.

• Responsible to provide department coverage and plan the appropriate
  
  

staffing needs as based on the approved absences for the department.

• Designs and maintains department forms and contracts according to
  
  

needs of customers and coworkers.

• Manages and orders department office supplies.
• Helps maintain physical facilities and prepares department for next
  
  

day dispatching.

• Oversee and approve payroll for all (10) student employees.
  
  

40% - Customer Service

• Assists in providing as-needed customer service to a diverse
  
  

clientele via in-person, phone, and email including managing

reservations, dispatching vehicles, billing, problem-solving,

responding to emergencies, and maintaining a customer-friendly work

environment.

• Plan and execute objectives under the guidance of the department,
  
  

while maintaining the highest level of customer service to our

customer base.

10% - Recruitment and Training

• Manages the job posting, interviewing, hiring, te minating, and
  
  

scheduling processes of student workers.

• Interact & participate in the hiring & training of students, and any
  
  

FTE employees as needed.

**Minimum Qualifications**

• High school degree.
• 1 year of relevant experience.
• \*A combination of related education, experience, and training may be
  
  

used as an equivalent to the above Minimum Qualifications.*

**Preferred Qualifications**

• ASE Certification.
  
  

**Knowledge, Skills, & Abilities**

Knowledge

• Knowledge of routine fleet management work processes for expected
  
  

outcomes.

• Knowledge of methods, techniques, and procedures involved in
  
  

maintenance repairs and replacement.

• Knowledge of hand tools, power tools, diesel and gas engine
  
  

mechanics, and considerable knowledge of vehicle make-up.

Skills

• Records maintenance.
• Develops and maintains good working relationships.
• Planning and analyzing activities and establishing priorities.
  
  

Abilities

• Communicates effectively.
• Balances competing priorities.
• Problem solving and analytical capabilities.
  
  

Essential Physical Requirements

Frequently lift and/or move up to 25 pounds and occasionally lift and/or

move up to 100 pounds.