CUA 1 Case Management Director

Title: Case-Management Director – Community Umbrella Agency (CUA) 

Division: Net Community Care, Inc. 

Reports to: CUA Director 

Employment Status: Full-Time 

FLSA Status: Exempt  

THE ORGANIZATION: 

Net Community Care is a division of Northeast Treatment Services (NET), a non-profit organization serving the Philadelphia region. As a designated Community Umbrella Agency (CUA) for the Department of Human Services, Net Community Care operates CUA1 and CUA7, providing comprehensive child welfare services focused on safety, permanency, and family well-being. Grounded in trauma-informed care and cultural humility, Net Community Care works to stabilize families, support youth development, and ensure children can grow in safe, nurturing, and permanent homes. The organization is committed to strengthening communities through collaboration, accountability, and continuous learning.  

SUMMARY: 

The Case Management Director is responsible for the oversight and daily operations of the Community Umbrella Agency (CUA) program. This includes direct supervision of program supervisors and other assigned staff, ensuring timely case assignments, and maintaining compliance with documentation standards such as assessments and Single Case Plans. The Director plays a key role in developing and refining program policies and procedures, facilitating staff training, and serving as liaison between the agency, the Department of Human Services (DHS), and other stakeholders. This position requires a strategic leader who can manage complex systems while fostering a supportive and accountable environment for staff and families served.  

WHAT SUCCESS LOOKS LIKE IN THIS ROLE: 

Success in the role of Case Management Director is defined by the ability to lead with clarity, compassion, and strategic oversight. Daily, the Director is actively engaged with supervisors and case managers, offering guidance, conducting case reviews, and ensuring that staff are well-trained and supported. The Director ensures that cases are assigned promptly, and that all documentation meets DHS standards, reflecting a commitment to quality and accountability. Collaboration is a cornerstone of the role, as the Director works across departments to ensure that client needs are met through a coordinated and integrated approach. Data-driven decision-making is used to enhance program effectiveness and inform continuous improvement efforts. The Director is also a steady presence during crises, providing leadership and support during emergency situations and participating in on-call rotations. Above all, success in this role means fostering a culture of empathy, professionalism, and excellence in service delivery, where families feel supported, and staff are empowered to perform at their best.  

MINIMUM QUALIFICATIONS: 

• Master’s degree or above from an accredited college or university with a major in the human services field plus years of experience supporting management level staff 

• Minimum of five years of experience in Child Welfare & Social Services  

• Minimum of three years of supervisory experience 

• Strong knowledge about child welfare practice including tenets of safety, permanency, and well-being. 

• Budgetary experience is helpful. 

• Demonstrated proficiency in Microsoft Word and Excel at the intermediate to advanced level.  

• Excellent time management and organizational skills. 

• Advanced oral and written communication skills to effectively problem-solve. 

• Must be a team player, patient, flexible, and can multi-task. 

• Demonstrated ability to complete multiple tasks in a timely and accurate fashion in a fast-paced environment. 

• Experience in an administrative/clerical capacity required.  

• Experience in a mental health setting preferred. 

• Must have valid driver’s license.