CUA 7 Case Management Supervisor

TITLE: Case Manager Supervisor

DIVISION: Net Community Care, Inc.

REPORTS TO: CUA Case Management Director

RELATES TO: CY&FS Staff, Financial & Administrative Services, Corporate Performance

Improvement; and representatives of outside agencies and funding organizations.

EMPLOY STATUS: Full-time

FLSA STATUS: Exempt

THE ORGANIZATION:

Net Community Care is a division of Northeast Treatment Services (NET), a non-profit organization serving the Philadelphia region. As a designated Community Umbrella Agency (CUA) for the Department of Human Services, Net Community Care operates CUA1 and CUA7, providing comprehensive child welfare services focused on safety, permanency, and family well-being. Grounded in trauma-informed care and cultural humility, Net Community Care works to stabilize families, support youth development, and ensure children can grow in safe, nurturing, and permanent homes. The organization is committed to strengthening communities through collaboration, accountability, and continuous learning.

SUMMARY:

The CUA Case Management Supervisor leads and supports a team of case managers, placing strong emphasis on coaching, mentoring, and professional development to enhance the quality of services provided to children, youth, and families. This role ensures that case managers are equipped with the skills, resources, and guidance necessary to meet performance expectations, achieve compliance with Net Community Care (NCC) policies as well as city, state, and federal regulations, and uphold the organization’s mission.

Case Management Supervisor is accountable for maintaining operational and financial responsibility for the unit, ensuring that resources are managed effectively and that expenditures align with program goals and fiscal guidelines. The Supervisor also fosters a collaborative environment, guiding staff in problem-solving, aligning practices with policies, and ensuring that all actions support positive outcomes for families, partner agencies, and community stakeholders to strengthen service delivery and promote accountability. Work is performed under the general supervision of the CUA Case Management Director.

QUALIFICATION REQUIREMENTS:

· Experience leading and supervising staff, with strong skills in guiding, coaching, and supporting a team.

· Understanding of the policies, procedures, and laws that guide child welfare services.

· Knowledge of best practices and current trends in social service planning and child welfare.

· Familiarity with the roles and resources of both public and private social service agencies, and how they work together to support families.

· Awareness of social, economic, environmental, and health issues that impact children and families, including factors that may lead to placement or institutional care.

· Strong organizational and problem-solving skills to manage daily operations and resolve challenges effectively.

· Ability to work well with diverse groups, including families, community partners, and government agencies.

· Proficiency in English required; bilingual in Spanish preferred.

ABILITY TO:

· Lead, organize, and coordinate the work of a team of case managers, ensuring activities align with child welfare best practices.

· Apply behavioral science principles to guide, mentor, and support case managers in their daily work.

· Assess social service programs and recommend practical improvements to strengthen their effectiveness.

· Implement sound management strategies to ensure the smooth operation of social service programs.

· Analyze challenging social work situations and make well-informed, ethical recommendations consistent with professional standards and NCC policies.

· Use sound judgement and discretion when interpreting and applying policies and procedures, ensuring alignment with program goals and objectives.

· Clearly explain and interpret program functions, goals, and expectations to staff and partners.

· Build and maintain strong, collaborative relationships with representatives of public and private agencies, community groups, colleagues, and the public.

· Prepare clear, accurate, and insightful reports on social service programs activities and outcomes.