What are the responsibilities and job description for the Training and Development Consultant position at North Star Community Credit Union?
Role:
To improve overall employee effectiveness/performance through the application of individual and group training techniques and programs, consistent with the Credit Union's organizational priorities.
Essential Functions & Responsibilities:
E 45% Conducts new employee orientation sessions and on-the-job training, including use of computers and software; conducts training in The North Star Way, and robbery and safety practices, and refresher and upgrading training.
E 20% Formulates training outline and determines instructional methods, utilizing individual training, group instructions, demonstrations, and workshops; selects or develops training aids such as handbooks, visual aids, and tutorials.
E 15% Evaluates and assists in designing training manuals and related materials, training classes, and training procedures.
E 10% Tracks the progress of trainees through routine tests, observation, and feedback from supervisors; evaluates the effectiveness of the current training.
E 5% Completes required reports and documents; attends meetings as required.
N 5% Performs other job-related duties as assigned.
***Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Performance Measurements:
1. Consistently follows The North Star Way Service Competencies and Service Standards.
2. To carry out assigned responsibilities according to established department standards.
3. To achieve acceptable scores from employee testing following completion of all formal employee training programs.
4. To meet all training objectives and goals established for the year.
5. To maintain a basic understanding of Credit Union products, services, policies and procedures, as well an understanding of the Credit Union's mission.
6. To complete reports and records accurately and in a timely manner.
7. To relate any problems in training effectiveness to the supervisor, making recommendations to resolve them.
8. To provide informed, professional and accurate service and support to all members and associates.
9. Maintain a professional work environment and businesslike appearance.
10. Actively participate in Community and Credit Union Industry activities and events.
11. Minimal unplanned absences and tardiness.
Knowledge and Skills:
Experience: One year to three years of similar or related experience.
Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills:
1. Must possess excellent communication skills.
2. Must be able to operate related computer software and business equipment including 10-key, telephone, slide, film, overhead projector, and other related training aids.
3. Professionalism in appearance, dress, and attitude is a must. This Job Description is not a complete statement of all duties and responsibilities comprising the position
Physical Requirements
Work Environment
This Job Description is not a complete statement of all duties and responsibilities comprising the position.