What are the responsibilities and job description for the Triage Registered Nurse (RN) position at North Clinic?
Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission – improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth.
At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization’s values.
We are seeking a highly skilled Triage Registered Nurse (RN) to join our Patient Call Center team and provide care and support. As a Patient Call Center (PCC) RN, you will be responsible for assessing patient needs over the phone and providing appropriate medical advice and care. You will work closely with physicians, nurses, and other healthcare professionals to ensure patients receive timely and accurate support. In this role, you will be critical to ensuring patients' medical needs are addressed efficiently and effectively. In addition, you will be cross-trained as a Clinical Support RN to provide support as needed.
Hourly Range: $33.50 - $41.00, based on years of relevant experience.
Responsibilities:
- Collect information regarding patient’s condition via telephone- including acutely ill patients, and ensure needs are met using TPB and/or licensed practitioners orders
- Document all activities, interventions, patient/family responses, medication dispensed or prescribed, hospital data, and other relevant information in the medical record
- Answer multiple phone calls for all clinic locations in a timely, polite, and professional manner
- Efficiently use the EMR system to document patient records
- Per TPB and/or Voyage Healthcare Provider Approved Standing Orders:
- Explain next steps to patients (e.g., speak with provider, schedule same-day appointment)
- Coordinate care by scheduling appointments based on the urgency of the call
- Promote wellness by providing patient education, communicating provider instructions, and following clinic-specific protocols
- Provide information regarding diagnostic procedures, medications, nutrition, and general health maintenance per the primary care provider recommendations
- Relay information from other professional callers, including pharmacies, long-term care facilities, home care, and hospitals
- Send written messages to clinic providers requesting medical advice, prescriptions, or follow-up
- Complete accurate, clear, and thorough documentation of all telephone encounters
- Maintain confidentiality regarding all patient, provider, and employee information
- Complete call-backs for messages, lab results, and diagnostic imaging
- Prepare letters and orders for the providers to sign
- Scans letters and forms into the EMR
- Comply with procedures and policies to ensure a safe work environment and maintain OSHA compliance
- Performs other related duties as assigned
- Graduate of an accredited school of nursing
- Current Registered Nurse (RN) licensure in the State of MN required.
- Current CPR Certification
- Minimum of 1 year experience
- Excellent communication and interpersonal skills
- Ability to perform a variety of nursing care tasks
Voyage Healthcare offers a comprehensive benefits package including:
- Supportive, collaborative, and welcoming work environment where your contributions are valued
- Paid Time Off (PTO)
- Paid Holidays Birthday Floating Holiday
- Medical, Dental & Vision Insurance
- Long Term Disability Insurance (LTD)
- Short-Term Disability Insurance (STD)
- Company Paid Life Insurance
- Retirement Benefits with 401(k) Match
- Education Assistance
- Employee Assistance Program (EAP)
Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA
Salary : $34 - $41