What are the responsibilities and job description for the ACT! Communications Assistant position at Norcal Services?
- Full Time
- Sacramento
- Posted on 04/14/2026
- $38,150 - $42,061 USD
Location: Sacramento
Status: Full-Time
Salary Range: $48,000 – $52,920 annually plus benefits package
About The Role
Under the direct supervision of the Program Manager, the Communications Assistant carries out a diverse range of departmental support tasks, including dispatch operations and routine administrative duties.
Essential Functions Of The Job
The function of the Communications Assistant, is critical to any operation that involves scheduling and matching appropriate interpreter skills with clients/customers. The Assistant works as a team with the Communications Dispatcher on the scheduling, staging, tracking, and reporting of the day’s activities and interfaces with customers and other department staff. The position requires an ability to make decisions in a fast-paced environment, communicate information clearly, and keep a constant focus on the work with appropriate sense of urgency to complete daily tasks.
The general duties of this position include answering multiple lines of communication, feeding assignment requests into scheduling program, scheduling and assigning work assignments to staff interpreters and independent contractors, keying information into database, processing and dispatching emergency calls, complaints, and other daily tasks at hand.
The Assistant receives and prepares assignment requests, monitor jobs in progress, inform personnel about logistical problems or updates, and handles customer service-related questions from vendors and clients. Assistant also records and maintains data related to the day’s workload such as customer confirmations, emergencies, and customer requests and is mindful of charges and expenses incurred.
Assist Managers with financial records using QuickBooks Online (QBO), including data entry, account reconciliation, and report generation. Maintain databsase of service contracts. Help with the preparation, review, and tracking of vendor contracts to ensure accuracy, timely renewals, and compliance. Assist with onboarding paperwork for independent contractors. Must have knowledge of QBO, MS Office, MS Teams, Outlook, SharePoint, and other computer programs related to the job.
Knowledge of the Americans with Disabilities Act (ADA) as it relates to communication access for the Deaf, Hard of Hearing, Deaf-Blind, and speech impaired.
Perform other duties as assigned by the Program Manager or CEO.
About You
Education and Qualifications
College coursework in bookkeeping desired, working knowledge of QuickBooks Online (QBO), and a minimum two years’ experience in a customer service, dispatching, call center or scheduling field.
Overall, a candidate for a dispatcher position should have an ability to solve problems, troubleshoot time-critical emergencies, and multi-task. Detail oriented to reduce incidents of errors. Excellent attendance, time management, organization, computer literacy and effective communication skills, with excellent written and verbal customer services and communication skills. The ability to handle multiple duties in a fast-paced and highly detailed environment. Teamwork is essential.
The Benefits Of Being a NorCal Employee
Because NorCal Services for Deaf and Hard of Hearing hires the best people, we work hard to provide benefits that make their lives better. We offer a comprehensive benefits program which features:
- financial protection through disability, life, accidental death, and dismemberment insurance
- health coverage for you with options to cover family through medical, dental, and vision plans
- a 401k retirement plan
- tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
- a generous paid time off program in which the benefits increase along with your tenure with the company
- mileage and smart mobile device reimbursement
Salary : $48,000 - $52,920