Director of Administrative Services

• Serve as the onsite operational leader responsible for financial health, workforce management, and customer experience for the assigned area.
• Develop, implement, and oversee operational frameworks focused on customer satisfaction, teamwork, and continuous improvement.
• Define and communicate a clear vision aligned with organizational goals, setting ambitious objectives to foster growth and exceed expectations.
• Build and maintain trust and a positive, inclusive work environment that encourages effective communication and collaborative problem-solving.
• Prepare annual budgets and monthly financial reports; monitor budget performance and hold leaders accountable to meet financial targets.
• Assess operational needs, manage delegation, and coordinate resources to accomplish departmental goals efficiently.
• Establish processes to measure performance against targets and ensure staff accountability for meeting objectives.
• Ensure compliance with laws and regulations; collaborate with hospital leaders to maintain regulatory standards and positive patient outcomes.
• Prioritize patient and customer satisfaction by demonstrating quality service in all interactions with patients, staff, and vendors.
• Create opportunities to improve customer-focused processes and operational methods.
• Facilitate effective communication and cooperation within and outside the organization to promote productive work relationships.
• Engage in local and system-wide primary care initiatives, collaborating with other service lines to share best practices.
• Oversee protocol and standards of practice development in partnership with medical and nursing leadership.
• Lead change management efforts by communicating change objectives and contributing to effective implementation strategies.
• Drive continuous process improvement across operations, empowering teams to achieve enhancements.
• Develop and communicate business and operational plans clearly and effectively.
• Stay informed on ambulatory care trends, reimbursement, care delivery, and regulatory changes affecting site operations.
• Involve team members in problem-solving and decision-making processes to enhance operation effectiveness.

Requirements:

• Bachelor’s degree required, preferably in healthcare administration or equivalent.
• Extensive ambulatory care leadership experience highly desired.
• Master’s degree or enrollment in Master of Healthcare Administration or Business Administration preferred.
• Minimum five years of operations management experience in outpatient, rural health, or FQHC settings strongly preferred.
• Proven background in change management and quality improvement initiatives is highly valued.
• Strong interpersonal skills to effectively interact with physicians, clinical teams, administrators, and the public with discretion and tact.
• Solid business planning and financial analysis expertise required.
• Demonstrated problem-solving capabilities and teamwork orientation are essential.
• Excellent verbal and written communication skills.
• Rural Health Center Certification preferred, with expectation to achieve certification within the first year.