What are the responsibilities and job description for the Cloud Engineer position at NLB Services?
Job Description:
- Strong hands-on experience in AWS Cloud
- Strong expertise in Amazon Connect development and implementation
- Hands-on experience with Amazon Connect Contact Flow design, development, and optimization
- Experience configuring routing profiles, queues, agents, and user management in Amazon Connect
- Experience integrating with AWS Lambda for dynamic workflows and automation
- Experience integrating with third-party applications, CRMs, and REST APIs
- Hands-on experience with Amazon Lex chatbot integrations
- Experience with Amazon Connect Streams API and Contact Control Panel (CCP) customization
- Experience with Contact Lens, CloudWatch, and AWS analytics/reporting tools
- Knowledge of omnichannel communication workflows including voice, chat, and task management
- Strong experience building microservices and serverless architectures
- Proficiency in backend development using Java, Node.js, and/or Python
*Equal Employment Opportunity
NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
Benefits: Eligible employees may receive medical, dental and vision insurance, and other benefits. Eligibility and benefit terms vary based on employment status and assignment.
*Reasonable Accommodation
NLB Services provides reasonable accommodations during the recruitment process as required by law. Applicants requiring an accommodation due to a disability, pregnancy-related limitation, or sincerely held religious belief, practice or observance may contact their recruiter or email notifications@nlbservices.com.
*Other Important Terms
- Applicants must be legally authorized to work in the United States.
- Any employment offer may be contingent upon job-related screening, employment verification and other requirements permitted by applicable law.