What are the responsibilities and job description for the HVAC Customer Specialist position at NextPlay Jobs?
HVAC Customer Success Engineer
Location: Denver, CO (Hybrid)
Compensation: $80,000–$100,000
Industry: SaaS | Building Management Systems (BMS)
About The Company
Our client is a fast-growing, AI-driven SaaS company transforming building performance and energy efficiency. Their platform integrates directly with Building Management Systems (BMS) to analyze HVAC systems, lighting sensors, and other critical infrastructure—identifying anomalies and delivering actionable recommendations that reduce energy consumption and improve operational efficiency.
The company is in a major growth phase, with partner-driven sales expanding five times faster than its direct model. After just one year of expanding through channel partnerships, they are already seeing strong traction across Europe, the U.S., and Australia.
This is an opportunity to join early in the U.S. expansion phase and grow quickly as the organization scales.
The Role
We are seeking a Customer Success Engineer who brings both strong customer-facing experience and deep HVAC/BMS technical expertise.
This role is ideal for someone who can confidently diagnose system issues, clearly articulate root causes, and serve as a trusted technical advisor to customers post-implementation.
Key Responsibilities
Location: Denver, CO (Hybrid)
Compensation: $80,000–$100,000
Industry: SaaS | Building Management Systems (BMS)
About The Company
Our client is a fast-growing, AI-driven SaaS company transforming building performance and energy efficiency. Their platform integrates directly with Building Management Systems (BMS) to analyze HVAC systems, lighting sensors, and other critical infrastructure—identifying anomalies and delivering actionable recommendations that reduce energy consumption and improve operational efficiency.
The company is in a major growth phase, with partner-driven sales expanding five times faster than its direct model. After just one year of expanding through channel partnerships, they are already seeing strong traction across Europe, the U.S., and Australia.
This is an opportunity to join early in the U.S. expansion phase and grow quickly as the organization scales.
The Role
We are seeking a Customer Success Engineer who brings both strong customer-facing experience and deep HVAC/BMS technical expertise.
This role is ideal for someone who can confidently diagnose system issues, clearly articulate root causes, and serve as a trusted technical advisor to customers post-implementation.
Key Responsibilities
- Serve as the primary technical point of contact for customers
- Diagnose HVAC/BMS-related system issues and communicate root causes clearly
- Drive customer adoption and long-term platform engagement
- Translate complex technical data into clear, actionable insights
- Collaborate with Sales, Product, and channel partners
- Support partner-led implementations as the company scales its channel strategy
- 3–5 years of Customer Success experience in a SaaS environment
- Strong HVAC and/or Building Management Systems (BMS) experience
- Ability to understand and articulate technical root causes
- Deep understanding of HPE
- Comfortable working in a hybrid Denver-based role
- Willingness to relocate if not local (relocation support provided, including flights and temporary accommodation)
- Strong communication skills with both technical and non-technical stakeholders
- Experience in energy optimization, smart buildings, or proptech
- Experience working in a startup or high-growth environment
- Self-starter with strong ownership mindset
- Interested in rapid growth and upward mobility
Salary : $80,000 - $100,000