RAN Support Engineer

RAN Support Engineer – Memphis, TN (On-site)

Role Overview:

We are seeking a highly skilled RAN Customer Support Engineer to act as an on-site Resident Engineer. This is a hands-on technical role requiring recent, direct experience with Nokia RAN equipment and tools, particularly Airscale and FlexiZone solutions. The candidate will support ongoing operations, troubleshoot issues, and implement network upgrades and changes.

Key Responsibilities:

• Perform first-level troubleshooting and response for anomalies on Nokia RAN elements.
• Raise and manage support tickets with Care team for unresolved issues.
• Execute network activities, migrations, upgrades, and change requests on behalf of the customer.
• Prepare or review Methods of Procedure (MOPs).
• Participate in Operational Readiness Testing (ORT) and Acceptance Testing Procedures (ATP).
• Generate and provide incident and KPI reports, as required by the statement of work.
• Maintain detailed documentation of network configurations, changes, and updates.
• Provide technical support to end-users and stakeholders.
• Lead and guide contractors and BSS engineers during installation and integration of telecom equipment.
• Conduct feature testing and product launches, as required.

Required Experience & Skills:

• Recent experience (within 2 years) working with Nokia RAN technologies and systems.
• Bachelor’s degree or equivalent work experience (5 years).
• Hands-on O&M experience with Airscale and FlexiZone (Indoor & Outdoor) BTS site solutions.
• Preferred proficiency with BTS Element Manager tools:
• Web User Interface
• BTS Site Manager
• BTS CLI
• Familiarity with troubleshooting and tracing tools such as:
• Emil Toolkit
• DCAP
• UTF
• 5G Toolkit
• Expertise with OSS Mantra applications, including:
• CM Operation Manager
• CM Editor
• Workflow Tool
• Software Manager
• Monitor Application
• Experience using the Documentation Portal (Discovery Documentation Center).
• Excellent communication and stakeholder engagement abilities.
• Able to work independently and efficiently within a customer-facing environment.
• Proven ability to lead technical teams on-site.

What you didn’t know about us:

Competitive salary

Health, Dental and Vision Benefits

Short/Long Term Disability and Critical Care/Illness Protection

Life Insurance and Retirement Plans

Employee Assistance Program

With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.

For more information click Equal Employment Opportunity is the law.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

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