What are the responsibilities and job description for the Field Service Technician position at NextGen | GTA: A Kelly Telecom Company?
Our client is looking for a Field Service Technician for a 9-month contract in Lexington, KY 40502.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 9 months Required Skills & Experience
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 9 months Required Skills & Experience
- Minimum 2 to 3 years of field service experience, specifically in commercial printers required
- Must be able to do extensive traveling via plane and / or car
- Must have commercial / large printer experience; Lexmark printer certification nice to have
- Experience working on commercial printers and have an electronics / mechanical aptitude
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
- Working knowledge of the Microsoft Office application suite including MS Outlook
- Experience with multi-platform Windows O/S required
- Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
- Ability to work independently in a retail environment
- Ability to lift up to 50lbs.
- Excellent customer service skills and professionalism
- Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
- Demonstrated capability to achieve results in a fast-paced, client-driven environment
- Project focus on upgrading advanced commercial printers at retail locations
- Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
- Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
- Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
- Install and remove equipment and systems as required
- Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
- Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
- Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
- Determine the most cost-effective repair / resolution to minimize customer downtime
Salary : $22 - $26