Quality Assurance Engineer

Description

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The Opportunity

We are seeking a Quality Assurance (QA) Engineer to support our core automation platform and ensure consistent quality across development, release, and delivery lifecycles. This role is part of the Customer Success organization and works in close collaboration with the System Engineering and Product Management teams to validate platfonn functionality, reliability, and security.

This is a hybrid position based in Tampa, FL, combining remote work with periodic on-site presence to support internal testing environments and lab equipment. The QA Engineer is an internal-facing role and will not engage directly with customers.

As the first dedicated QA hire, this role will help establish QA standards, testing methodologies, and quality expectations across the team. The ideal candidate balances strong manual testing skills, with test automation experience and works closely with Engineering, System Engineers, and Product Management to embed quality throughout the software development lifecycle.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

QA Strategy and Quality Ownership

• Establish and maintain QA standards, processes, and best practices for the core automation platform.
• Serve as the initial owner of quality assurance, defining how quality is measured, validated, and maintained across the software development lifecycle.
• Partner with Product Management and Engineering to embed quality considerations early in design and development.
• Continuously evaluate and improve QA practices to support scalability, reliability, and delivery velocity.
  
  

Test Planning, Execution and Automation

• Design and maintain test plans, test cases, and scenarios covering functional, regression, integration, and exploratory testing.
• Performs hands on manual testing of user workflows, features, and edge cases to validate real-world platform usage.
• Develop and maintain automated tests where they provide meaningful value, balancing automation with manual testing.
• Collaborate with Engineering to integrate automated tests into GitLab CI pipeline
  
  

Platform and Release Quality

• Test web applications, backend services, APis, and automation workflows for correctness, stability, and performance.
• Validate product releases prior to delivery and support post-release verification activities.
• Reproduce, document, and validate defects with clear steps, expected behavior, and resolution criteria.
• Participate in release readiness reviews and provide informed quality assessments.
  
  

Documentation and Knowledge Management

• Produce and maintain clear, accurate QA documentation, including test plans, standards, and methodologies.
• Ensure test artifacts and results are well-documented, version-controlled, and accessible.
• Contribute to internal knowledge bases to promote consistency across engineering and delivery teams.
  
  

Cross-Functional Collaboration

• Participate in Agile/Scrum ceremonies, including sprint planning, reviews, and retrospectives.
• Collaborate closely with Engineering, System Engineering, and Product Management throughout the development lifecycle.
• Provide clear, actionable feedback on quality risks, defects, and improvement opportunities.
  
  

Security, Compliance and Lab Support

• Ensure testing practices align with security best practices and compliance requirements.
• Validate fixes related to security findings and vulnerabilities.
• Support hands on maintenance and use of internal testing equipment and lab environments as needed.
  
  

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Requirements

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• Fluency in English (written and spoken)
• Must meet eligibility requirements to obtain US Security clearance; US Citizenship is required
  
  

Education

• High School Diploma Required
• Technical Degree preferred
  
  

Required Skills, Xperience And Abilities

• Three years experience testing software in a professional capacity
• Ability to document findings and suggest improvements
  
  

Preferred Qualifications

• Strong problem-solving and critical thinking skills
• Professionalism and positive attitude in workplace interactions
• Initiative and ability to take ownership of tasks/projects
• Comfort with ambiguity and learning on the job
• Strong work ethic and reliability
• Ability to work well independently or as part of a team
• Willingness to learn new tools or procedures
• Positive attitude toward safety and following protocols
• Problem-solving and troubleshooting mindset
  
  

Physical Demands and Work Environment

The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting at a desk and working on a computer.

Ability to lift up to 50 lbs. and work in austere field conditions.

Frequent use of hands and fingers for typing, writing, and handling documents.

Clear vision and hearing required for meetings, presentations, and communication.

Ability to sit or stand for long periods of time

The noise level in the work environment is usually moderate.

Professional office environment with standard office equipment (computers, phones, printers).

Occasional interaction with clients, executives, and government officials in both in-person and virtual settings.

Occasional travel to customer sites, government facilities, and industry events.

Fast-paced, deadline-driven environment requiring adaptability and responsiveness.

Work may occasionally be performed in secure government facilities, requiring adherence to security protocols.

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