Builder Specialist

LOCATIONS: Charlotte, NC / Phoenix, AZ / Austin, TX / Indianapolis, IN / Las Vegas, NV (one of the listed locations)

Job Summary

The Builder Specialist is responsible for coordinating field communication with builders while ensuring high-quality installation and seamless logistics execution. This role bridges operations between construction sites, installation partners, and internal logistics/supply chain teams to support on-time delivery, accurate product (or appliance) handling, and consistent installation quality.

Key Responsibilities

1. Field Communication & Builder Coordination

• Act as the primary liaison for builders, site managers, and installation vendors regarding scheduling, delivery plans, and installation readiness.
• Collect and communicate field requirements (delivery constraints, site access rules, staging needs) to internal logistics and operations teams.
• Support planning and alignment of installation schedules based on delivery timelines and site progress.
• Ensure builder business needs related to delivery sequencing, product (or appliance) drop points, and site logistics are captured and incorporated into internal processes.

2. Logistics & Product (or appliance) Flow Management

• Coordinate with Supply Chain, Warehouse, and Transportation teams to ensure accurate and timely delivery of installation products (or appliances) and equipment.
• Monitor field inventory levels, manage shortages, and prevent delays caused by missing or incorrect product (or appliance)s.
• Verify delivery accuracy at site, address discrepancies, and escalate issues when needed.
• Review last-mile delivery challenges, identify inefficiencies, and recommend improvements to enhance site logistics.

3. Installation Quality Oversight

• Conduct installation quality audits according to company guidelines and industry standards.
• Provide feedback to installation partners on workmanship, compliance, and consistency.
• Identify quality trends or recurring installation defects and collaborate with Logistics, Technical, and Quality teams for corrective actions.
• Support development or refinement of installation manuals, quality criteria, and field operation guidelines.

4. Issue Resolution & Technical Field Support

• Provide first-level technical and operational support for installation or logistics-related issues on-site.
• Investigate root causes of field problems (e.g., delivery errors, product (or appliance) damage, installation defects) and propose preventive measures.
• Conduct on-site training for installers or logistics partners regarding handling, storage, and installation standards.

5. Additional

• Perform pre-site visits and jobsite readiness checks to ensure installation conditions, infrastructure, and site environments meet required standards prior to service execution.
• Assess daily installation capability based on the construction circumstances

Qualifications

Required

• 6 years experience in construction operation, field service, logistics coordination, or installation supervision.
• Strong communication skills with the ability to interface effectively with builders and logistics teams.
• Understanding of product (or appliance) handling, delivery coordination, or construction site workflow.
• Strong problem-solving and prioritization skills; ability to manage multiple field tasks simultaneously.
• Ability to travel frequently to job sites; valid driver's license.

Preferred

• Experience working with builders, general contractors, or logistics/installation service providers.
• Knowledge of supply chain processes such as inventory control, last-mile delivery, or warehouse operations.
• Technical certifications or experience in installation, construction, or field engineering.

Core Competencies

• Field execution & responsiveness
• Strong logistics and coordination capability
• Quality and compliance mindset
• Cross-functional collaboration (Supply Chain, Operations, Installation Partners, Sales)
• Ownership and accountability

Benefits: Medical, Dental, Vision, 401K, and generous PTOs paid holidays

Job Type: Full-time