What are the responsibilities and job description for the WMS Super User position at newcold?
Job Purpose
To effectively manage the IT and WMS functions on site and provide a level of service in line with customer requirements, at a level of cost agreed in the budget. To create and develop a professional culture on site, in line with our values and ensure that a positive attitude to Health & Safety is embedded within the team on site. To become an expert in all IT-related systems and software programs, to provide full support with suppliers.
Key Result Areas Responsibilities and Accountabilities
Intended results
- Contractual customer KPIs are met for service and quality
- Costs are controlled in line with budgeted expectations
- A NewCold culture is apparent on the site resulting in employee engagement
- A safe and healthy work environment is maintained
- All site KPIs are reported and achieved
- Software Packages are maintained and controlled
- Software and Hardware providers are engaged and performing necessary site requirements
- Continuously investigating and implementing system improvements
Responsibilities & Core Tasks:
- Verify that that agreed Customer SOPs are executed with precision and without deviation. Unless previously stated by the Site Manager.
- Continually monitoring all IT hardware on site to make sure all is in good repair.
- Training and indirectly managing the team to ensure all are in line with company IT policy and ensuring agreed standards followed
- Working with the managers or supervisors on improvement initiatives to reduce cost and/or improve service
- Exploring and implementing additional functionality related to both the Software and Hardware systems
- Bug detection and fixing with all systems both Software and Hardware.
- Implementing all system updates and planning updates with the corresponding teams or departments
- Training operational staff during on-boarding and when updates or improvements are made
- Engaging the WMS supplier (GCS) to ensure the system is working correctly and improvements are completed
- Engaging various Software and Hardware suppliers to maintain site requirements
- Closely monitor and control all expenditure, focusing on IT related costs and reacting quickly to adverse variances
- Complete agreed internal reporting and communication as required by Site Manager
Additional tasks
- Assisting the operation as required by the site, including:
- Support Business Development initiatives as and when required
- Share best practice and standards with colleagues in other Newcold sites, and join collaborative projects
- Continually look to opportunities for improvement
Requirements: Education, Experience and Physical demands
Experience Requirements
- High School Degree
- Bachelors in Degree in Information Systems or in a related field of expertise
Experience
• 10 years of operational experience in cold storage IT and WMS systems
• Implementation experience in IT and WMS systems for cold storage facilities
• 8 years of experience in Training and Team Leadership experience within cross cultural environments.