WMS Super User

Job Purpose

To effectively manage the IT and WMS functions on site and provide a level of service in line with customer requirements, at a level of cost agreed in the budget. To create and develop a professional culture on site, in line with our values and ensure that a positive attitude to Health & Safety is embedded within the team on site.  To become an expert in all IT-related systems and software programs, to provide full support with suppliers.

Key Result Areas Responsibilities and Accountabilities

Intended results       

• Contractual customer KPIs are met for service and quality
• Costs are controlled in line with budgeted expectations
• A NewCold culture is apparent on the site resulting in employee engagement 
• A safe and healthy work environment is maintained
• All site KPIs are reported and achieved
• Software Packages are maintained and controlled
• Software and Hardware providers are engaged and performing necessary site requirements
• Continuously investigating and implementing system improvements

  Responsibilities & Core Tasks:

• Verify that that agreed Customer SOPs are executed with precision and without deviation. Unless previously stated by the Site Manager. 

• Continually monitoring all IT hardware on site to make sure all is in good repair. 

• Training and indirectly managing the team to ensure all are in line with company IT policy and ensuring agreed standards followed 

• Working with the managers or supervisors on improvement initiatives to reduce cost and/or improve service  

• Exploring and implementing additional functionality related to both the Software and Hardware systems  

• Bug detection and fixing with all systems both Software and Hardware. 

• Implementing all system updates and planning updates with the corresponding teams or departments  

• Training operational staff during on-boarding and when updates or improvements are made 

• Engaging the WMS supplier (GCS) to ensure the system is working correctly and improvements are completed  

• Engaging various Software and Hardware suppliers to maintain site requirements     

• Closely monitor and control all expenditure, focusing on IT related costs and reacting quickly to adverse variances 

• Complete agreed internal reporting and communication as required by Site Manager 

  Additional tasks      

• Assisting the operation as required by the site, including: 

• Support Business Development initiatives as and when required 

• Share best practice and standards with colleagues in other Newcold sites, and join collaborative projects 

• Continually look to opportunities for improvement 

Requirements: Education, Experience and Physical demands

  Experience Requirements

• High School Degree 

• Bachelors in Degree in Information Systems or in a related field of expertise  

  Experience

•         10 years of operational experience in cold storage IT and WMS systems

•         Implementation experience in IT and WMS systems for cold storage facilities

•         8 years of experience in Training and Team Leadership experience within cross cultural environments.