Patient Scheduling Specialist

Title: Patient Scheduling Specialist

Pay: $16/hour

Location: Remote after on-site training

Shift Options:

• Monday – Friday, 9:00 AM – 5:30 PM
• Monday – Friday, 8:00 AM – 5:00 PM, with one Saturday rotation per month
• Monday – Friday, flexible 8-hour shifts between 7:00 AM – 7:00 PM

Training: Onsite in Bloomington, 8am-5pm

About the Role:
We are seeking a detail-oriented, patient-focused Patient Scheduling Specialist to support a leading healthcare system in Bloomington, IN. This is a contract-to-hire opportunity, with the potential to convert to a permanent role based on performance and business needs.

Please Note: This role requires 6 weeks of on-site training 8am-5pm, M-F before transitioning to a remote work environment.

Work Model: Contract-to-hire after 90 day; Employment contingent on performance.

Key Responsibilities of the Patient Scheduling Specialist:

• Answer inbound calls (up to 100 calls/day) from those with questions about scheduling, prescription refills, and general inquiries.
• Schedule appointments accurately across multiple clinics and specialties.
• Assist with insurance verification and prior authorization needs for procedures and surgeries.
• Explain financial options to patients, including self-pay, billing details, and available payment plans.
• Meet department quality and productivity goals while providing exceptional customer service.

Qualifications of the Patient Scheduling Specialist:

• High school diploma or equivalent (required).
• At least 1 year of inbound call experience working with 60 calls/day (required)
• Strong communication skills with the ability to stay calm, patient, and supportive over the phone.
• Comfortable navigating computer systems, multitasking, and working in a fast-paced and high-volume environment.
• Genuine passion for helping others and creating a positive patient experience.
• Interest in growing and building a long-term career in healthcare.
• Healthcare experience is a plus!

Why this Opportunity?

• A great way to get your foot in the door with a respected and well-established healthcare organization.
• Contract-to-hire structure offers a clear path to long-term, stable employment.
• Supportive team environment with ongoing guidance from both the client and our agency.
• Valuable hands-on experience that helps build your healthcare skills and knowledge.
• Opportunities for growth, learning, and advancement within a large healthcare network.
• Meaningful, people-focused work where you can make a real impact on patient experiences every day.

Job Details:
Job Type: Full-time, Contract to Hire
Pay: $16.00 per hour
Work Location: Bloomington, IN (Remote after training)

**This position will require a background check and drug screening.

Job Types: Full-time, Contract, Temporary

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Application Question(s):

• This position offers a pay rate of $16/hour. Are you comfortable with this pay rate?
• How many inbound calls per day do you have experience working with?
• Will you be able to reliably commute to onsite training M-F 8am-5pm before moving to a remote role?
• Which of the following shifts can you work? List all that apply:
• M–F, 9:00 AM – 5:30 PM
• M–F, 8:00 AM – 5:00 PM (one Saturday rotation/month)
• M–F, 8-hour shifts anytime between 7:00 AM – 7:00 PM

Experience:

• Inbound Call Center: 1 year (Required)

Work Location: In person

Salary : $16