Patient Care Specialist III - Ambulatory

Patient Care Specialist III – Ambulatory Services
Full‑Time | Shift 4:00 pm - 12:30 am w/ Rotating Weekends

As a Patient Care Specialist III – Ambulatory Services (PCS III) at our Martinsville, Indiana location, you will serve as a frontline leader within our ambulatory and transitional living programs. This role provides continuous patient care, monitoring, and support while promoting a safe, structured, and recovery‑oriented environment. PCS III teammates also take on a leadership role by mentoring PCS I and PCS II teammates, offering real‑time coaching, and collaborating with leadership to ensure care practices align with clinical best practices, regulatory standards, and organizational expectations.

Why Pinnacle
Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate, evidence‑based care. We support more than 35,000 individuals daily across our nationwide network and believe in treating our patients and teammates with dignity, respect, and empathy.

• Mission‑driven, recovery‑focused organization
• Supportive and inclusive team environment
• Opportunities for leadership growth and advancement
• Meaningful work making a direct impact on patient recovery

Teammate Benefits

• Competitive, variable pay based on experience, education, and licensure
• 18 days Paid Time Off (PTO) and 8 paid holidays
• Defined career pathing through the Patient Care Specialist Tier Program
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) eligibility
• Access to 600 free CEU courses
• Discounted tuition opportunities through Capella University
• Schedule flexibility to support work‑life balance
• Merit‑based increases recognizing performance and growth
• Commitment to Diversity, Equity, and Inclusion

Qualifications

• High school diploma or equivalent
• Minimum of two (2) years of experience in a behavioral healthcare or substance use treatment setting
• Intermediate knowledge of addiction and the recovery process
• Working knowledge of Microsoft Office (Outlook, Teams, Word)
• Demonstrated ability to mentor, train, and support teammates
• Valid driver’s license in the state of employment
• CPR and MANDT certification (training provided and maintained as required)
• Ability to travel locally up to 25%, including patient transportation

Preferred Qualifications

• Associate degree in a behavioral science discipline from an accredited college or university
• State‑recognized Peer Support Certification or addiction training certification
• Advanced knowledge of addiction treatment and recovery principles
• Advanced technology skills, including Microsoft Excel

Responsibilities

• Support patient engagement through role modeling, motivational interviewing, and reinforcement of program expectations
• Promote a trauma‑informed, recovery‑oriented environment through calm, consistent leadership
• Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
• Assist with admissions by monitoring patient safety, ensuring orientation, and completing required documentation
• Facilitate patient cellphone access in accordance with the Transitional Living Playbook
• Follow all safety, medical, infection control, and security protocols, including searches, drug screen observations, and heat treatments
• Conduct patient and belongings searches for contraband and manage valuables according to policy
• Monitor patient self‑administration of medications and obtain and document vital signs
• Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
• Ensure timely and accurate EHR documentation, including shift reports, incident reports, and patient observations
• Facilitate or support recovery activities, groups, and independent living skill development
• Assist with meal planning, grocery orders, and life skills education
• Support patients with basic aftercare planning documentation and coordination with the treatment team
• Provide safe and compliant patient transportation and maintain accurate mileage records
• Organize and facilitate store runs and community outings in accordance with safety guidelines
• Maintain a clean, safe, and structured environment through routine inspections
• Perform duties in alignment with CARF standards to support accreditation readiness
• Provide real‑time mentorship and coaching to PCS I and PCS II teammates
• Support onboarding and training of new teammates
• Collaborate with leadership to improve workflows, patient experience, and care quality
• Assist with scheduling support, shift coverage, audits, and special projects as needed
• Maintain all required certifications and training
• Perform other duties as assigned

Join our team. Start saving lives today.