IT Support Analyst

Las Vegas IT Support Analyst

We’re looking for a capable, self-driven IT Support Analyst who is ready to hit the ground running in our Las Vegas Office. We are looking for someone who has great customer service skills and is able to meet with new clients and do onsite network assessments.

What You’ll Do

As an IT Support Analyst, you’ll play a critical role in managing client IT systems and identifying efficiencies and improving operational performance using technology.

Your responsibilities will include:

· Providing technical solutions aligned with client needs

· Provide onsite and remote support for clients during office hours.

· Performing system maintenance, patching, and cybersecurity tasks when necessary

· Supporting Microsoft 365, Azure, Windows Server, and virtual environments

· Supporting Client Servers potentially including VMWare or Hyper-V

· Configuring and troubleshooting networking systems (firewalls, switches, VPNs)

· Advising clients on AI-powered tools and workflow automations

· Acting as a professional brand ambassador for Netsmart in the Las Vegas region

Who we need

You’re an experienced IT professional who thrives in autonomous settings, communicates clearly, and takes pride in delivering results. You’re also curious about how AI can transform IT and business.

Your technical strengths include:

· Microsoft 365 – Exchange Online, Teams, SharePoint, OneDrive

· Azure – Entra ID, Intune, cloud configuration

· Cybersecurity – Endpoint protection and configuration and other cyber security controls

· Windows Server – Active Directory, GPOs, system reliability

· Virtualization – VMware or Hyper-V management

· Networking – Firewalls, switches, routing, and network security fundamentals is an asset

Certifications

Please list any and all certifications that you posses such as:

· Microsoft: MS-100, AZ-104, MS-500

· Cybersecurity: Security , CISSP, CEH, CySA

· Networking: CompTIA Network , CCNA, Fortinet NSE, Palo Alto ACE

· Any credentials related to AI, automation, or emerging technologies are also valued

Requirements

· Must be a U.S. citizen or permanent resident.

· Must be based In Las Vegas, Nevada

· Fluent in reading and writing English

· Valid Class 5 (or equivalent) driver’s license and reliable vehicle

· Able to work independently, manage time effectively, support local clients, and report to the CEO

· No Criminal Record and is Bondable

· Must complete a background check prior to hire as the job requires working with sensitive data and secure networks

· Professional demeanor.

Why Join Us?

Netsmart is a dynamic and professional IT company with 27 years of experience under our belt. We believe in working hard and having fun while doing it. Our clients include professionals, casinos, and hotels, and we deliver high-level IT support to businesses around the world.

We’re committed to supporting work-life balance and partnering with our employees to build lasting, rewarding careers. This isn’t just a job—it’s a career path, with annual performance reviews and regular raises to recognize your growth.

We treat our employees with respect and appreciation—because we know great work starts with a great team.

Ready to take ownership of your career? Apply today and let’s build something great together.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Paid time off

Application Question(s):

• Please summarize your IT support experience, including total years in the field, typical responsibilities, and the types of environments you’ve worked in (e.g., MSP, corporate IT, small business).
• Describe your hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive). Include specific tasks you’ve handled and any examples of solving issues or completing projects with these tools.
• What interests you most about this IT Support Analyst role at Netsmart in Las Vegas, and why do you think you’d be a strong fit for our team?
• This position requires access to sensitive systems. A criminal background check is required after a conditional offer is made. Do you consent to this check?
• It is a requirement to drive to client sites - do you have a valid driver's license and reliable vehicle to accomplish this?

Experience:

• hands-on experience in IT support: 1 year (Required)

Work Location: In person

Salary : $70,000 - $80,000