What are the responsibilities and job description for the Solution Support Representative position at Netsmart?
About Netsmart
At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion!
For more than 50 years, we’ve been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Position Overview:
We're looking for a Solution Support Representative to serve as the first point of contact for clients experiencing technical or solution-related issues. This role is ideal for someone who enjoys problem solving, providing excellent customer support, and collaborating with cross functional teams to ensure client success.
Responsibilities
Required
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion!
For more than 50 years, we’ve been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Position Overview:
We're looking for a Solution Support Representative to serve as the first point of contact for clients experiencing technical or solution-related issues. This role is ideal for someone who enjoys problem solving, providing excellent customer support, and collaborating with cross functional teams to ensure client success.
Responsibilities
- Provide first point of contact support for clients reporting technical or solution issues.
- Diagnose and resolve standard client questions or problems over the telephone or internet.
- Document inbound support requests and ensure proper notation of client problems or issues.
- Attend required training and consume materials to ensure you can correctly respond to client questions.
- Transfer issues that require more detailed analysis to more experienced associates.
- Collaboration with internal and external stakeholder to resolve or progress client issues forward.
Required
- Associate degree or equivalent relevant work experience
- At least 1 year of customer service experience.
- Healthcare solution support experience
- Healthcare clinical workflow experience
- Strong documentation and data gathering skills
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.