Patient Access Specialist

Job Title: Patient Access Specialist

Location: Los Angeles 90033

Duration: 3 Months (With potential extension)

Shift: 8:00 AM – 5:00 PM

Position Summary:

• The OHNS department is seeking temporary support staff to assist the Healthcare Navigator team with administrative, clinical intake, and documentation workflows.
• This role ensures timely access to patient information, accurate chart preparation, and efficient coordination of records to support expeditious patient scheduling and care preparation.

Key Responsibilities:

• Request medical records from outside clinics, hospitals, laboratories, and radiology facilities.
• Receive and process inbound radiology imaging and upload to patient charts.
• Create new patient charts in Cerner and populate them with external documentation.
• Monitor inbound referrals and escalate urgent cases to Healthcare Navigators.
• Manage incoming group email and fax inboxes, upload documents or route to Healthcare Navigators for review.
• Send registration forms and patient information to new patients via email.
• Assist Healthcare Navigators in preparing patient charts by ensuring complete medical history, records, and insurance-related documentation (authorizations, orders, etc.).
• Perform other administrative tasks to support patient preparedness and workflow efficiency.

Desired Experience:

• Prior healthcare back-office or clinical administrative experience.
• Knowledge of ENT/OHNS practice preferred.
• Experience working with EMR systems, ideally Cerner.
• Desired Qualities & Technical Skills
• Highly detail-oriented, organized, and efficient.
• Able to work independently and follow established processes.
• Strong communication and documentation skills.

Strong technical proficiency, including:

• Microsoft Office including Outlook, Teams, Word and Excel,
• Uploading/downloading and converting documents (PDF, Word, image files, scans)
• E fax platforms