What are the responsibilities and job description for the Customer Service Coordinator position at Nesco Resource?
Customer Service Coordinator
Location: Chatsworth,CA
Schedule: Full-time, Monday-Friday or Tuesday-Saturdays (flexible; overtime possible)
Hours: 8:00-9:00 AM start, 8-hour workday with 30-minute lunch
Join a dynamic, supportive team in Chatsworth, CA as a Customer Service Coordinator! We specialize in providing top-tier security solutions and services. Our small but dedicated team ensures smooth operations, troubleshooting, and scheduling for our clients’ security systems. If you enjoy a fast-paced, service-oriented environment where no two days are the same, this is the role for you.
What You’ll Do
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pro011
Location: Chatsworth,CA
Schedule: Full-time, Monday-Friday or Tuesday-Saturdays (flexible; overtime possible)
Hours: 8:00-9:00 AM start, 8-hour workday with 30-minute lunch
Join a dynamic, supportive team in Chatsworth, CA as a Customer Service Coordinator! We specialize in providing top-tier security solutions and services. Our small but dedicated team ensures smooth operations, troubleshooting, and scheduling for our clients’ security systems. If you enjoy a fast-paced, service-oriented environment where no two days are the same, this is the role for you.
What You’ll Do
- Act as the first point of contact for customer support calls and emails.
- Troubleshoot alarm and security systems remotely using software and manuals (e.g., alarm.com).
- Schedule and dispatch technicians to client homes for service, repair, or installations.
- Prioritize scheduling based on technician skills, customer needs, and geographic routing.
- Coordinate with sales representatives regarding appointments and service priority.
- Communicate effectively with team members and across branches via email and phone.
- Handle billing disputes and customer concerns as you gain experience.
- Maintain professionalism and calm demeanor when working with demanding clients.
- Experience: Previous experience in service coordination, dispatch, or technical support. Alarm/security system experience is a major plus but not required.
- Technical Skills: Strong computer skills and ability to follow technical instructions.
- Customer Service: Advanced customer service skills with the ability to remain calm under pressure.
- Negotiating/Descalation: Strong communication and negotiation skills for managing scheduling conflicts.
- Schedule Coordination: Ability to multitask between calls, emails, and scheduling responsibilities, while consistently coordinating between sales and technician teams.
- Calm, patient, and confident personality.
- Problem-solver with strong judgment and flexibility.
- Team player, adaptable, and willing to assist with occasional Saturday coverage.
- Comfortable interacting with customers, technicians, and sales representatives in a professional manner.
- Supportive, friendly team environment.
- Opportunity to grow in a technical and service-oriented career.
- Competitive pay with excellent benefits and time off (after hire).
- Hands-on experience with industry-leading security systems.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pro011
Salary : $22 - $23
