What are the responsibilities and job description for the Technical Trainer position at NDT Global?
About NDT Global
NDT Global is the leading provider of inline diagnostic solutions, advanced data insights, and integrity management services that safeguard energy-sector infrastructure. The company is recognized for its expertise in both ultrasonic inspection technologies — such as Pulse Echo, Pitch-and-Catch, Phased Array, and Acoustic Resonance (ART Scan) — and ultra-high-resolution Magnetic Flux Leakage (MFL) inspection services. These differentiated offerings, along with non-ultrasonic technologies like Inertial Measurement Units and others in development, enable NDT Global to deliver comprehensive asset integrity solutions.
Innovation is at the core of NDT Global's mission. We continuously challenge the boundaries of existing technologies to deliver transformational solutions that empower the industry to achieve safer, more cost-effective pipeline management. Our commitment to research and development drives the creation of vital new methods and tools that address the evolving needs of our customers while setting new industry standards.
By strategically applying inspection technologies to detect, diagnose, and model various types of threats, NDT Global provides predictive, decision-ready insights. These insights, driven by the world’s most accurate data, enable asset owners to optimize infrastructure health, drive operational efficiencies, reduce risk, and minimize their carbon footprint.
Goal/Purpose Of Role
The primary objective of the Technical Trainer is to design, manage, and deliver comprehensive and verifiable technical training for workshop and field operation personnel to reduce time to produce qualified personnel, reduce rework, and increase run success rate. This involves leveraging their in-depth knowledge of inspection systems and pipeline operations (including launching, running, and receiving inspection systems) to identify gaps in workflows and processes in collaboration with local line managers. The Technical Trainer will develop solutions and training curricula to address these gaps, continuously enhance and maintain the Shop and Field Training Curriculum, and ensure the successful implementation of technical training updates and initiatives. Additionally, this role will implement and support competence assessments in accordance with ANSI ILI PQ standards, evaluate the impact of learning, and work towards improving processes, procedures, and supporting documentation.
Job Overview
Liaise with Operations Managers to determine training needs; assist in creating solutions including documentation and deliver training to new and existing personnel which facilities their progression through each technical level. Ensure that all personnel are suitably trained and measured for consistent application of the equipment they are assigned to work on.
Prepare educational materials such as training manuals, step-by-step "Tell, Show, Do" content, module summaries and videos. Collaborates with engineering and other departments to gather material suitable for developing training programs
Work with the CAPA and Quality teams to implement appropriate corrective actions for
continuous improvement and to avoid failures.
Ensure consistent standards globally by working with Operations Managers, sharing knowledge across regions, and implementing fair evaluations and individual development plans.
Assess the cumulative impact of training projects in the operating environment, raising concerns and developing mitigation proposals when required.
Utilize the learning management system (LMS) to deliver, record, and track training. Track certification records ensuring compliance requirements.
Incorporates technology updates into the training curriculum and instigates double-loop learning.
Conducts training review meetings with Quality and other departments to ensure lessons are learned in the spirit of continuous improvement.
Provide technical expertise and recommendations for operational standards.
Qualifications/Education
NDT Global is the leading provider of inline diagnostic solutions, advanced data insights, and integrity management services that safeguard energy-sector infrastructure. The company is recognized for its expertise in both ultrasonic inspection technologies — such as Pulse Echo, Pitch-and-Catch, Phased Array, and Acoustic Resonance (ART Scan) — and ultra-high-resolution Magnetic Flux Leakage (MFL) inspection services. These differentiated offerings, along with non-ultrasonic technologies like Inertial Measurement Units and others in development, enable NDT Global to deliver comprehensive asset integrity solutions.
Innovation is at the core of NDT Global's mission. We continuously challenge the boundaries of existing technologies to deliver transformational solutions that empower the industry to achieve safer, more cost-effective pipeline management. Our commitment to research and development drives the creation of vital new methods and tools that address the evolving needs of our customers while setting new industry standards.
By strategically applying inspection technologies to detect, diagnose, and model various types of threats, NDT Global provides predictive, decision-ready insights. These insights, driven by the world’s most accurate data, enable asset owners to optimize infrastructure health, drive operational efficiencies, reduce risk, and minimize their carbon footprint.
Goal/Purpose Of Role
The primary objective of the Technical Trainer is to design, manage, and deliver comprehensive and verifiable technical training for workshop and field operation personnel to reduce time to produce qualified personnel, reduce rework, and increase run success rate. This involves leveraging their in-depth knowledge of inspection systems and pipeline operations (including launching, running, and receiving inspection systems) to identify gaps in workflows and processes in collaboration with local line managers. The Technical Trainer will develop solutions and training curricula to address these gaps, continuously enhance and maintain the Shop and Field Training Curriculum, and ensure the successful implementation of technical training updates and initiatives. Additionally, this role will implement and support competence assessments in accordance with ANSI ILI PQ standards, evaluate the impact of learning, and work towards improving processes, procedures, and supporting documentation.
Job Overview
Liaise with Operations Managers to determine training needs; assist in creating solutions including documentation and deliver training to new and existing personnel which facilities their progression through each technical level. Ensure that all personnel are suitably trained and measured for consistent application of the equipment they are assigned to work on.
Prepare educational materials such as training manuals, step-by-step "Tell, Show, Do" content, module summaries and videos. Collaborates with engineering and other departments to gather material suitable for developing training programs
Work with the CAPA and Quality teams to implement appropriate corrective actions for
continuous improvement and to avoid failures.
Ensure consistent standards globally by working with Operations Managers, sharing knowledge across regions, and implementing fair evaluations and individual development plans.
Assess the cumulative impact of training projects in the operating environment, raising concerns and developing mitigation proposals when required.
Utilize the learning management system (LMS) to deliver, record, and track training. Track certification records ensuring compliance requirements.
Incorporates technology updates into the training curriculum and instigates double-loop learning.
Conducts training review meetings with Quality and other departments to ensure lessons are learned in the spirit of continuous improvement.
Provide technical expertise and recommendations for operational standards.
Qualifications/Education
- A two-year degree, diploma or technical vocational training as an Engineer Technician in Mechatronic, Electronics or Mechanical Engineering is required
- Completion of Level 3 Certification in accordance with ANSI/ANST ILI PQ-2017 or API 1163 (time served may be waived, if the competency aspect is completed)
- A qualification in Train the Trainer or similar program is preferred
- Minimum of 5 years of experience working on NDT ILI Systems is required
- Relevant experience in delivering training workshops and transfer of knowledge is required
- Experience leading and participating in process improvement teams and working groups involving both operations colleagues and other business representatives is required
- Experience in keeping a record of tracking training hours and maintaining training plans and documentation, along with tracking project progress and escalating risks and issues, is required
- Instructional design experience e.g. Train the Trainer, is preferred
- Must be proficient in spoken and written English
- Intermediate knowledge of Learning Management Systems (e.g. Calibrae, LinkedIn Learning, etc.)
- Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, MS Project and Visio).
- Advanced knowledge of collaboration tools such as Microsoft Teams or similar programs.
- Works in a general office and workshop environment
- Occasional work near moving mechanical parts
- Occasional work near mechanical and environmental noise
- Occasional domestic and/or international travel
- Great long-term career prospects and development opportunities
- Challenging tasks in innovative and diverse teams
- Attractive compensation system
- Flexible working environment