What are the responsibilities and job description for the Sales Support Specialist position at NDT Global?
NDT Global is the leading provider of ultra-high-tech diagnostic inspection solutions, advanced data analysis and integrity assessment services for ensuring the safety and longevity of energy-sector infrastructure assets. Recognized as the forerunner in ultrasonic inspection technologies comprising Pulse Echo, Pitch-and-Catch and Phased Array, as well as Acoustic Resonance (ART Scan) methodologies, the company also deploys a range of non-ultrasonic technologies, such as Inertial Measurement Units, with more under development. NDT Global strategically applies its inspection technologies to detect, diagnose and model various types of threat—circumferential or axial cracks, metal loss, geometry, mapping, and more—across diverse classes of assets. By providing predictive, decision-ready insights driven by the world’s most accurate data, NDT Global enables the conditions for asset owners to optimize infrastructure health and drive operational efficiencies while reducing risk and minimizing their carbon footprint.
The goal of the Sales Support Specialist is to manage the functions essential to sales force productivity and provide day-to-day sales operations support such as generating proposal, bid related documents, cost and pricing analysis, contract review and facilitate sales motion. The Sales Support Specialist will work closely with global Sales Support Lead, other sales support, and account executive to manage day-to-day sales operations and enhance the overall
productivity and effectiveness of the sales organization. A key responsibility will be helping the sales team meet and exceed sales forecasts and revenue targets utilizing data analytics and actionable reporting.
Proposal and Sales Support:
• Work within the global sales support team and work closely with Sales Support Lead to support Account Executives across regions
• Ensure that all proposals are prepared according to the commercial guidelines and approved in a timely manner for submission to client with Account Executives.
• Perform cost and price calculations in coordination with Account Executive and
Operations and ensure that company gross margin target as per company strategy is achieved.
• Ensure that the sales processes adhere to the appropriate approval process and in line
with the current company Sales Strategy and Commercial Guideline.
• Perform risk assessment and coordinate with tool planning team to mitigate risk for the company.
• Facilitate handover from Sales to Operations to ensure smooth transition of information and ownership.
• Review commercial impact on contract and assist on negotiation with client when required.
• Responsible for client portal registration by facilitating input from different department and maintenance of the data.
• Assist finance team in the event of any potential dispute in payments from client.
• Implement systems for business and sales controlling, carry out regular analysis as well as ad-hoc- reports.
• Attend events as required to support the Sales Team
Qualifications/Education:
• Bachelor's degree, a technical diploma or related education is required
Experience:
• Minimum two years' experience in a data driven analytical role
• Minimum one year experience developing, improving, and implementing new and revised processes
• Must be proficient in spoken and written English, Spanish is a plus
Benefits
- Competitive Salary with a clear and defined career path
- All PTO is deposited day 1 - No accrual
- Matching 401K
- All benefits begin the 1st day of the next month
- Hybrid work schedule with 3 days in the office and 2 working remotely
