Logistics Claims Coordinator - LCC 26-06562

Job Title: Logistics Claims Coordinator

Location: Springdale, AR

Duration: 6-Month Contract

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Guaranteed Hours: 40 Hours Weekly

Compensation: $18.00 per Hour

Position Overview

We are seeking a detail-oriented Logistics Claims Coordinator to support transportation and product claims management within a fast-paced logistics environment. The ideal candidate will be responsible for investigating, processing, and resolving overages, shortages, damages, and refusals (OS&D) while ensuring compliance with company policies, standard operating procedures, and service-level expectations. This role requires strong analytical skills, effective communication, and the ability to collaborate with multiple departments and external partners.

Responsibilities

• Manage and resolve transportation-related claims, including overages, shortages, damages, and refusals (OS&D).
• Communicate with drivers, carriers, and transportation partners to gather information and determine claim resolution.
• Evaluate claim documentation and make accurate product disposition decisions.
• Collaborate with cross-functional teams including transportation, operations, quality assurance, customer service, warehousing, inventory management, and sustainability departments.
• Maintain and update active claim worklists and transportation management systems.
• Obtain, review, and validate Proof of Delivery (POD) documentation.
• Process donation receipts and distribute required documentation to appropriate stakeholders.
• Monitor and manage carrier-related charges and accessorial payments.
• Conduct daily audits to ensure data accuracy and compliance with established procedures.
• Generate reports and maintain operational metrics to support business performance tracking.
• Maintain detailed and accurate records of all claims activities and resolutions.
• Analyze issues, identify root causes, and recommend solutions to improve operational efficiency.
• Ensure timely completion of assigned tasks while maintaining confidentiality and professional standards.

Required Qualifications

Education

• High School Diploma or equivalent required.
• Associate's Degree or Bachelor's Degree preferred.

Experience

• Minimum one (1) year of office, administrative, or clerical experience required.
• Three (3) or more years of related experience preferred.
• Experience in logistics, transportation, supply chain, customer service, or claims management preferred.
• Experience with data collection, reporting, and analysis is a plus.

Communication Skills

• Strong verbal and written communication skills.
• Professional telephone and customer service etiquette.
• Excellent negotiation and conflict-resolution abilities.
• Ability to communicate complex information clearly and effectively.
• Strong documentation and follow-up skills.

Technical Skills

• Proficiency with Microsoft Office Suite, including:
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft PowerPoint
• Experience with transportation management systems preferred.
• Ability to interpret reports and analyze operational data.
• Familiarity with enterprise software platforms and logistics applications preferred.
• Experience with call center systems and customer interaction platforms preferred.

Preferred Skills & Competencies

• Strong analytical and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Ability to work independently and collaboratively within a team environment.
• Strong attention to detail and commitment to accuracy.
• Effective time-management skills in a high-volume work environment.
• Ability to make informed, fact-based decisions and confidently support those decisions.
• Self-motivated with a desire for continuous learning and professional growth.
• Ability to self-audit work and maintain high-quality standards.
• Commitment to confidentiality, professionalism, and integrity.

Work Environment

• 100% on-site position.
• Fast-paced logistics and operations support environment.
• Frequent interaction with transportation providers, drivers, carriers, and internal stakeholders.
• High-volume workload requiring strong prioritization, organization, and attention to detail.
• Opportunity to support critical transportation and supply chain operations through effective claims resolution and process management.

For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.

About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.