Logistics Claims Specialist

Job Title: Logistics Claims Specialist

Location: Springdale, AR 72762

Duration: 6 months possible ext

Pay: $18/hr on W2

Shift: 8.00 AM-5.00 PM

Days: M-F

Summary

The Logistics Claims Senior Specialist is vital in managing and resolving product-related claims, such as overages, shortages, damages, and refusals reported by carriers at the time of delivery. With the Logistics Teams processing an impressive, annualized total of $100 million in our Poultry Prepared Division, the need for accurate and timely evaluations and disposition decisions cannot be overstated.

Requirements:

• High school diploma or equivalent required.
• Candidate with and/or currently pursuing a BA degree is a plus.
• Minimum of 1 year of office clerical experience required, 3 years preferred.
• Prior experience in a Logistics is highly valuable, particularly in handling OS&D claims or customer service.
• Experience in data collection and analysis is advantageous.
• Strong written and verbal communication skills are essential.
• Professional phone skills for interacting with both internal company contacts and external vendors and customers.
• Excellent negotiation skills to effectively manage and resolve third-party OS&D carrier claims.
• Ability to convey complex information clearly and concisely to various stakeholders.
• Skilled in managing conflict and addressing concerns diplomatically.
• Proficient in crafting detailed and accurate reports and documentation.
• Effective follow-up skills to ensure timely and accurate resolution of issues with various parties involved.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with High Radius system.
• Proficiency in navigating and interpreting Power BI reports.
• Experience with SAP Transportation Management (SAP TM); TES (Transportation Execution System); and DB2 Sessions.
• Experience working with call center technology and answering systems, including software such as Five9.
• Motivated self-starter with a strong desire to learn and grow.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and the ability to manage time effectively.
• Strong multitasking abilities and interpersonal skills.
• Confident in making fact-based decisions through critical thinking and standing by those decisions.
• Proven ability to analyze information, evaluate options, and implement solutions effectively.
• Self-reliant with the capability to self-audit for any errors or discrepancies in work to ensure accuracy and quality.
• Highly organized with the ability to thrive in a high-volume, fast-paced role.
• Consistently focused on timely execution and quick decision-making
• Maintain a high level of confidentiality.