Transportation Claims Coordinator - TCC #002

Job Title: Transportation Claims Coordinator

Location: Fayetteville, AR

Duration: 6-Month Contract

Schedule: Day Shift – Monday through Friday, 9:00 AM – 5:00 PM CST

Guaranteed Hours: 40 Hours Weekly

Position Overview

We are seeking a detail-oriented and customer-focused Transportation Claims Coordinator to support transportation and logistics operations by managing shipment-related claims and service issues. The ideal candidate will possess strong organizational, communication, and problem-solving skills while working collaboratively with carriers, customers, vendors, and internal teams to ensure timely and accurate claim resolution.

Responsibilities

• Receive, review, investigate, and process transportation and shipment-related claims.
• Manage Over, Short, and Damaged (OS&D) shipment claims and gather supporting documentation.
• Communicate with carriers, vendors, customers, and internal departments regarding claim status and resolution.
• Maintain accurate records of claims, investigations, correspondence, and outcomes.
• Follow up with stakeholders to ensure timely processing and closure of claims.
• Enter, update, and maintain information within transportation, logistics, and business systems.
• Assist with data collection, reporting, and performance analysis related to transportation operations.
• Prepare reports, spreadsheets, and documentation to support operational and management needs.
• Provide professional customer service and respond to inquiries in a timely manner.
• Support daily transportation, logistics, and supply chain operations as assigned.
• Identify opportunities for process improvements and operational efficiencies.
• Ensure compliance with company policies, procedures, and service standards.

Required Qualifications

Education

• High School Diploma or equivalent required.
• Associate Degree preferred.

Experience

• Minimum two (2) years of office, administrative, customer service, clerical, or related experience required.
• Experience working in a fast-paced business environment preferred.

Skills & Competencies

• Strong written and verbal communication skills.
• Excellent customer service and relationship management abilities.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong attention to detail and accuracy.
• Excellent analytical and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office Suite, including:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
• Ability to maintain accurate records and documentation.
• Strong follow-through and accountability.

Preferred Qualifications

Experience

• Experience in logistics, transportation, freight, supply chain, or distribution operations preferred.
• Familiarity with OS&D (Over, Short, and Damaged) claims processing preferred.
• Experience in customer service, operations support, or call center environments preferred.
• Experience with reporting tools and transportation management systems preferred.

Technical Skills

• Exposure to transportation, logistics, and enterprise business systems such as:
  • Transportation Management Systems (TMS)
  • SAP Transportation Management (SAP TM)
  • Power BI
  • HighRadius
  • Database reporting tools
  • Other logistics and supply chain platforms

Core Competencies

• Customer Service Orientation
• Effective Communication
• Organization & Time Management
• Attention to Detail
• Problem Solving & Analytical Thinking
• Conflict Resolution
• Team Collaboration
• Accountability & Follow-Through
• Data Management & Reporting

Additional Information

• Entry-level to mid-level logistics and transportation support opportunity.
• Ideal for candidates interested in transportation operations, freight management, supply chain coordination, and claims administration.
• Opportunity to work in a collaborative, fast-paced logistics environment with exposure to transportation and supply chain operations.

For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.

About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.