What are the responsibilities and job description for the Resident Services Coordinator - Nesika Illahee - HS004 position at Native American Rehabilitation Assoc. of the NW?
Title: Resident Services Coordinator - Nesika Illahee
Location: 211 SE Caruthers St. Portland, OR 97214Schedule: Monday through Friday approx. 8:00AM - 4:30PM including some evening hoursWage Range: $23.10 - $28.35, Hourly, non-exempt
If you are a motivated and dedicated Resident Services Coordinator looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!
At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.
Company Mission:
The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.
About the Company:
At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.
With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.
Position Overview:
The Resident Services Coordinator (RSC) supports individuals and families residing in Nesika Illahee, a 59 unit culturally specific housing community located in Portland’s Cully Neighborhood. Working both independently and collaboratively with NARA Northwest teams and partner agencies—including the Native American Youth and Family Center (NAYA) and the Siletz Tribal Housing Department—the RSC provides onsite, community-based, and home-based services designed to help residents stabilize their housing, improve their health and wellness, and progress in their recovery. This role centers culturally grounded, trauma-informed, and person centered support for Native community members and other residents.
What you will do:
• Provide individualized, culturally responsive case management to support housing stability and recovery goals.
• Conduct regular home visits, wellness check-ins, and service planning sessions with residents.
• Support residents in understanding lease requirements, resolving concerns with property management, and preventing eviction.
• Assist residents with navigating barriers such as financial challenges, transportation, documentation needs, or care coordination.
• Connect residents to appropriate community resources, including:
o physical and behavioral healthcare
o addiction recovery services (treatment services and/or detox)
o mental health supports
o employment and education programs
o cultural, spiritual, and community-based services
• Advocate for residents with service providers, case workers, and partners to ensure their needs are heard and addressed.
• Plan and facilitate community-building events, and activities that promote cultural identity, wellness, and recovery.
• Foster an inclusive, supportive, and respectful community environment among residents.
• Respond to urgent resident concerns and assist with de escalation as needed.
• Coordinate with internal teams, property management, and emergency or behavioral health partners during crises impacting resident safety or stability.
• Work closely with NARA Northwest programs (behavioral health, recovery, youth services, etc.) to support holistic resident care.
• Coordinate with CDP, NAYA, the Siletz Tribal Housing Department, and community partners to align services and ensure culturally specific support is provided.
• Maintain positive, solutions focused communication with property management staff.
• Maintain timely and accurate documentation community attendance, monthly reports of activities and services provided, and outcome tracking.
• Complete all reporting required by program leadership and funding partners.
• Consistently use strong clinical and professional judgment while providing services to residents; including taking appropriate safety precautions while transporting residents and providing services to residents in the community and/or their homes.
• Demonstrate responsibility for safety of residents and property. Be familiar with fire and building regulations and evacuation procedures.
• Provide ongoing assessment of needs and risk of harm for each individual and respond appropriately.
• Meet regularly with clinical supervisor for supervision and seek supervision, as needed.
• Actively participate in multi-disciplinary team meetings and consultations.
• Participate in quality assurance activities including chart reviews.
• Attend and provide relevant training as assigned.
• Perform other duties as assigned.
Qualifications:
We would like to hear from people that have:
- Either High School Diploma or General Educational Development (GED) certification required.
- Qualified Mental Health Associate (QMHA) or Certified Recovery Mentor (CRM) or Peer Support Specialist (PSS) credential required.
- CADC or equivalent highly desirable.
- Professional experience working with individuals in recovery from a substance use disorder.
- Knowledge of local social service resources and programs.
- Knowledge and understanding of recovery-based, holistic approaches to addressing behavioral health needs.
- Knowledge and skill in working in a multi-cultural and multi-disciplinary environment.
- Must have valid driver’s license and personal vehicle.
- Ability to pass a pre-employment or for cause drug tests.
- Ability to pass criminal background and DMV checks.
What’s in it for you?
14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th!
Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire.
- Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
- 14 Paid Holidays (Listed Above)
- 13 Paid Days of Sick Time
- 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
- $50,000 Life Insurance & AD&D
- Short Term and Long-Term Disability
- Flexible Spending Account
- Health Spending Account
- 401(k) with 4% Match
- Employee Assistance Program
- Inclement Weather Days (Snow Days)
- Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC
How to apply:
- To Quick Apply, go to Careers – NARA NW (naranorthwest.org)
- Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that’s all!
- Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.
NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.
NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.
Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart
Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.
Salary : $23 - $28