Intake Assistant - YR055

Title: Intake Assistant

Location: Youth Residential Treatment Center - 620 NE 2nd St. Gresham, OR 97030

Schedule: This is an in-person position, Monday through Friday, 8:00am - 5:00pm

Wage Range: $21.00 – $23.00 hourly, non-exempt

If you are a motivated and dedicated Intake Assistant looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.  

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

Responsible for supporting the intake process for NARA’s Youth Residential Treatment Center program, including pre-screening clients prior to admission, managing a multi-line phone system, and greeting and directing clients and guests. Provides administrative and clerical support to ensure efficient front-end operations of Youth Residential Treatment Center services.

What you will do:

•    Assist with maintaining referral resource lists as directed by Clinical Management. 
•    Provide basic intake information to clients and referents via phone, email, or mail, following established guidelines. 
•    Complete initial client pre-screening using standard questions and tools provided. 
•    Assist clients with intake paperwork by preparing forms, collecting signatures, and directing questions to appropriate staff when needed. 
•    Collect and copy required client documentation, including state-issued ID and, if applicable, Tribal ID. 
•    Answer and route calls through a multi-line phone system; take messages as needed. 
•    Schedule appointments based on availability and direction from staff. 
•    Greet clients and guests and direct them to the appropriate staff or location. 
•    Assist with UA (urinalysis) processes by preparing forms and supporting observations as directed. 
•    Enter and update client information in the system, ensuring accuracy of basic data entry. 
•    Provide front desk coverage during breaks and lunches. 
•    Receive referrals and forward information to appropriate staff; assist with basic tracking as directed. 
•    Follow established procedures to support communication with referral sources. 
•    Maintain professional boundaries and communicate respectfully with clients, staff, and community partners.

We would like to hear from people that have:

• Either High School Diploma or General Educational Development (GED) certification required.
• High School diploma or equivalent plus direct experience working in an office environment or performing duties like those listed above.
• Must have exceptional interpersonal, verbal, and written communication skills and superior organizational, multi-tasking, & prioritization skills; and have a working knowledge of word processing (MS Word, Excel), data entry.
• Must demonstrate a commitment to exceptional customer service, the maintenance of professional boundaries, a support for organization values, professionalism through appropriate conduct and demeanor, confidentiality, and collaboration with other NARA staff and team members.
• Must pass a pre-employment or for cause drug tests.
• Must pass criminal background and DMV checks.

What’s in it for you?

14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25^th!

Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire. 

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 14 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account 
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

1. To Quick Apply, go to Careers – NARA NW (naranorthwest.org)
2. Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that’s all!
3. Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.

Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.

Salary : $21 - $23