Receptionist - OP026

Title: Receptionist

Location: Adult Outpatient - 355 NW Division St. Gresham, OR 97030

Schedule: This is in-person position, Monday through Friday, 8:30am - 5:00pm

Wage Range: $21.00 – $25.00 Hourly, Non-Exempt 

If you are a motivated and dedicated Receptionist looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you!

At NARA Northwest, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.  

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

The Outpatient Receptionist provides administrative support to Outpatient Treatment staff with high volume interaction with staff and clients including, greeting, and directing clients, answering phones, word processing and data entry, and other duties as assigned.

What you will do:

• Answer multi-line phone system, directs calls, take messages in a courteous and professional manner.
• Greet clients and assist them as needed.
• Schedule client appointments and maintain schedules and calendars.
• Provide general information about NARA programs, as requested.
• Perform typing assignments, data entry and general office support as assigned.
• Attend meetings as required.
• Data entry of client appointments and groups rosters for billing
• Sort, screen, and distribute incoming mail and process outgoing mail following postal regulations. 
• Perform clerical functions incidental to reception activity.
• Observation of Urinalysis and ordering labs
• Maintains and orders Food and pantry supplies.
• Serving food and coffee to clients and community members
• Kitchen clean-up and stocking
• Coordinate special events: meetings, staff training, graduation, etc.
• Back up for prescreening clients for entry into the Outpatient program.
• Works collaboratively, and maintains professional boundaries with clients, other NARA staff, team members, and treats everyone with respect and dignity at all times.

We would like to hear from people that have:

• Either High School Diploma or General Educational Development (GED) certification required 
• Post high school education includes course work in word processing and one year’s experience in performing the above duties – or – high school graduate or equivalent plus at least two years’ experience in performing the above duties or equivalent experience.
• Ability to approach and interact with others in a warm, friendly, and supportive manner, creating a climate of trust, consideration, and mutual respect.
• Evidence of ability to develop and maintain productive relationships with internal and external customers to build customer loyalty and business success.
• Demonstrated ability to work cooperatively in conjunction with others in the same position.
• Experience operating a multi-line phone system.
• Ability to type 40 words per minute.
• Experience in medical setting with high volume and fast-paced environment.
• Knowledge of HIPPA rules and regulations required.
• Familiarity with Centricity/Athena or similar software helpful.
• Experience using Microsoft Excel.
• Ability to maintain professional boundaries with clients, the community, and other staff members.
• Must pass a pre-employment or for cause drug tests.
• Must pass criminal background and DMV checks.

What’s in it for you?

14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25^th!

Benefits: Employees working 20 hours, or more are eligible for benefits. Benefits are effective from the 1st of the month following the date of hire. 

• Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
• 14 Paid Holidays (Listed Above)
• 13 Paid Days of Sick Time
• 13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
• $50,000 Life Insurance & AD&D
• Short Term and Long-Term Disability
• Flexible Spending Account 
• Health Spending Account
• 401(k) with 4% Match
• Employee Assistance Program
• Inclement Weather Days (Snow Days)
• Public Student Loan Forgiveness -NARA NW is a local 501(c)3 nonprofit, FQHC

How to apply:

1. To Quick Apply, go to Careers – NARA NW (naranorthwest.org)
2. Look for the position you want to apply for and submit a resume (Required) and cover letter (Optional), that’s all!
3. Feel free to contact recruiting@naranorthwest.org if you have any questions or would like to know where your application is in the process.

NARA NW Mission: Our mission is to provide education, physical and mental health services and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and everyone in need.

NARA NW is fully committed to supporting sobriety. To support NARA NW in its mission, all employees agree to refrain from illicit drug use, marijuana use, and prescription drug abuse, both on and off the job. In addition, all employees agree to model alcohol sobriety. Modeling alcohol sobriety means not consuming, discussing, or promoting the use of alcohol, on the job, on social media and when in the community where the employee would be likely to be seen by NARA NW clients or community. If in recovery, employees must have been sober/clean for a length of time sufficient to demonstrate that they will be able to remain sober.

Consistent with NARA NW’s sobriety policy, all employees, volunteers, interns, and contractors, as applicable, are required to sign a “Drug-Free/Alcohol-Free Workplace Certification Form” and NARA NW “Modeling Sobriety Policy Form” as a condition of employment to confirm that they are aware of this policy and that they agree to comply with it. Violation of this policy will result in disciplinary action up to and including termination of employment. This policy is subject to the requirements of the Americans with Disabilities Act and its state counterpart

Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Sections 472 and 473). NARA Northwest is an Equal Opportunity Employer. Within the scope of Indian Preference, all candidates will receive equal consideration. Experience working with Native American/ Alaska Native community is considered a plus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position’s activities and requirements, the agency reserves the right to modify, add or remove duties and assign other duties, as necessary.

Salary : $21 - $25