Desktop Support Technician

Desktop Support Technician

Location: Shreveport, LA

Pay Rate: $21.00/HR W2

Hours: Monday-Friday, 8am-5pm

Duration: 6 months

Travel will be required from June 1st through June 12th for training - onsite in Schenectady, NY - New hire will travel to NY for onsite training and return to start on June 15th at customer location - should be willing to travel for the 2 weeks for training

Description:

• Newly acquired company by our customer is being transitioned which involves PC imaging / setting up / deployment / SNOW for asset tracking – some basic troubleshooting during deployment - should have good customer facing skills and good understanding of desktop support for imaging / deploying / troubleshooting PC's
• PC Hardware and software IMAC project work.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Handle network connection issues, track network connections back to network switches.

Requirements:

• Candidates should have 3-6 years’ experience supporting PC Hardware and software.
• Comfortability providing hands & feet support for Server and Network is a plus.
• Experience supporting mobile data plans, mobile networks, and devices is a plus.
• Tech should be able to confidently and safely lift up to 50 lbs as well as be able to navigate between buildings and the production floor to support users.