What are the responsibilities and job description for the Desktop Support Technician position at Murtech Staffing and Solutions?
Desktop Support Technician
Location: Chester, SC 29706
Pay Rate: $25.00/HR W2
Hours: Full Time, Monday-Friday, 40 hours
Duration: Through the end of 2026
Description:
· Confirm tickets are created for all client contacts.
· Confirm incoming tickets are accurately captured as either incidents (break/fix) or service requests.
· Maintain accurate tracking and recovery of IT equipment.
· Troubleshoot issues with Windows OS, macOS, iOS, and Android. Provide software support including M365, Intune, browsers and browser-based applications, miscellaneous software both specialized and commercially available. Provide hardware support for laptops, desktops, printers, mobile devices, desk/soft phones and other end-user peripherals.
· Create change tickets in support of end user-related changes. Perform scheduled changes or deployments and confirm accurate completion of change tickets.
Requirements:
· Minimum one (1) year of experience in IT Level 1 support, two – three (2-3) years’ experience in IT Level 1/Level 2 support preferred.
· Experience providing technical support in an enterprise environment, consisting of Windows PCs, thin clients/Citrix/IGELs, macOS, and iOS devices.
· Experience supporting M365 applications, and email systems such as Exchange/Outlook.
· Experience supporting both onsite and remote users.
· Experience providing executive-level support.
· Strong troubleshooting, investigative and problem-solving skills.
· Solid Active Directory knowledge (managing user accounts throughout their lifecycle, familiarity with use of OUs, security groups, GPOs, etc.).
· Experience imaging/deploying desktops, laptops and mobile devices.
· Experience supporting mobile devices using Intune or other MDM solution.
· Apple Certified Support Professional / Apple Certified IT Professional certification desired.
Salary : $25