What are the responsibilities and job description for the Service Parts / Warranty Admin position at Multistack, LLC?
The HVAC industry is an exciting industry that impacts energy usage on a global scale. Multistack is the leading HVAC manufacturer and creator of modular chiller systems. We are seeking a Service Parts and Warranty Administrator to join our team!
We offer competitive wages and a great benefits package, which includes health, dental, vision, and life insurance, short- and long-term disability, 401k match, paid holidays, and paid vacation.
Responsibilities:
- Learn about our products and components
- Maintain phone and e-mail support for customers
- Take service parts orders and provide quotes to customers
- Communicate with customers regarding warranty requests from the field for both parts and labor
- Processing of labor warranty authorizations and providing them to customers
- Coordinating with internal Service Parts Department regarding warranty part requests
- Manage backorders
- Process purchase orders for customers
- Review of field service reports to determine eligibility for warranty claims
- Coordinate shipments and returns of service parts
- Resolve customer inquiries
Qualifications:
- Previous experience in sales, customer service, or other related fields
- Microsoft Office skills (Excel, Word, Outlook) and Adobe experience
- Ability to build rapport with customers
- Ability to handle multiple projects simultaneously
- Strong customer service abilities
- Self-motivated and detail-oriented
- Strong desire to learn and be open to a multi faceted position
An exceptional candidate would have knowledge of HVAC products and previous HVAC parts experience. A college degree is preferred.
Benefits:
- 401(k) matching
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Work Location: In person