What are the responsibilities and job description for the Service & Office Coordinator (Customer Service & Warranty Specialist) position at Rockweiler Appliance and TV?
Join the Rockweiler Appliance & TV Team!
For over 50 years, Rockweiler Appliance & TV has been a trusted, family-owned business serving Northeast Iowa and Southwest Wisconsin. We've grown from a small hometown appliance store into a multi-million-dollar company, but we've never lost the values that built us—hard work, exceptional customer service, and treating both our customers and employees like family.
We're looking for a dependable, organized, and motivated Service & Office Coordinator to join our Prairie du Chien team. This position is ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in helping both customers and coworkers.
You'll be an essential member of the Prairie du Chien team - you'll jump in to answer phones, help with paperwork, and tackle whatever needs to be done to keep the store operating efficiently.
The primary focus of this role is coordinating our service & parts department and ensuring the operational, office side of the store runs smoothly. You'll manage service work orders, process warranty claims, communicate with customers and manufacturers, and help ensure our service & warranty department delivers an outstanding customer experience.
Just as importantly, if the sales staff or manager are busy assisting other customers, you’ll save the day by greeting customers, answering basic questions, and ensuring they get in touch with an expert - though it won’t be long before that’s you. If the manager is busy, you’ll be the go-to person for our service techs to check in with as well.
If you're someone who enjoys staying busy and believes no job is beneath you, you'll fit right in!
What You'll Do
- Coordinate and enter service work orders.
- Process manufacturer warranty claims and follow them through completion.
- Communicate with customers, technicians, manufacturers, and vendors regarding service updates.
- Answer incoming phone calls and provide outstanding customer service.
- Welcome customers into the showroom and connect them with the appropriate team member.
- Support the location manager and sales team with daily operational tasks.
- Organize and maintain accurate service records.
- Assist with parts processing and operational projects.
- Help maintain a clean, organized, and welcoming store.
- Jump in wherever needed to support the team and provide an exceptional customer experience.
What We're Looking For
- Excellent organizational and communication skills.
- Strong attention to detail.
- Outstanding customer service skills.
- Positive attitude and willingness to help others.
- Ability to multitask and adapt throughout the day.
- Comfortable using computers and learning new software.
- Dependable, self-motivated, and able to work independently.
- A true team player who enjoys helping wherever needed.
Schedule
- Full-time position.
- Participation in a rotating weekend schedule is required.
- Flexibility to work weekdays and weekends as scheduled.
Why You'll Love Working Here
At Rockweiler Appliance & TV, you're more than just an employee—you become part of our team and our family. You'll have the opportunity to learn every aspect of our business, build valuable skills, and make a meaningful impact every day. We believe in supporting one another, working hard, and celebrating success together. If you're looking for a long-term career with a stable, growing company where your work truly matters, we'd love to hear from you.
Apply today and join the Rockweiler Appliance & TV family!
Pay: $16.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16 - $24