What are the responsibilities and job description for the Senior Regional Operations Manager position at MSB Resources?
We are seeking a seasoned Senior Regional Operations Manager to lead and scale day-to-day operations across a growing portfolio of Class A multifamily and mixed-use communities. This is a senior leadership role responsible for driving operational excellence, financial performance, and a best-in-class resident experience while supporting ownership’s long-term asset strategy. This role offers the opportunity to play a pivotal part in shaping operational strategy, building scalable systems, and supporting the continued growth of a high-quality multifamily platform.
The Senior Regional Operations Manager will oversee Regional Managers and senior on-site leadership, implement consistent operating standards across the portfolio, and serve as the primary operational liaison between ownership and on-site execution. This role is ideal for a hands-on, strategic operator with deep Entrata expertise and a proven track record managing large, complex portfolios.
Key Responsibilities
- Oversee all property operations across the portfolio, ensuring consistent execution of company standards and performance expectations
- Lead, mentor, and develop Regional Managers and senior on-site leaders; recruit and retain high-performing teams
- Develop, implement, and enforce SOPs across leasing, maintenance, facilities, and resident services
- Partner closely with ownership on budgets, forecasts, and ongoing operational performance tracking
- Monitor and drive key performance metrics, including NOI, operating expenses, leasing velocity, delinquency, and turnover
- Lead the operational components of acquisitions, dispositions, and management transitions
- Oversee leasing strategy execution, pre-leasing initiatives, and resident experience standards
- Coordinate facilities operations, capital projects, preventative maintenance programs, and vendor performance
- Ensure compliance with regulatory requirements, insurance standards, and risk management protocols
- Drive process improvement, reporting, and system optimization within Entrata
Qualifications
- 8 years of progressive experience in multifamily property management or real estate operations
- Proven experience overseeing multiple assets and management teams; 1,000 units required
- Required: Hands-on Entrata experience, including reporting, workflows, leasing, and accounting coordination
- Strong financial and operational acumen with direct budget and NOI accountability
- Experience with Class A, luxury, or mixed-use assets preferred
- Exceptional leadership, communication, and organizational skills
Apply today for immediate consideration or reach out to Aimee Long
215-661-8834 x 106
aimee@msbresources.com
This is an on-site position located in Madison, WI.