Customer Quality Engineering Supervisor

Responsibilities

• Work closely with Production Engineering, Design Engineering and Mass Production Engineers on the improvement of quality systems development and engineering solutions for customer complaints and countermeasures (lead chronic defect meetings / Lead mass production daily quality issues).
• Daily Gemba Walks – Perform quality audits /walk through on floor to ensure quality standards and standard conditions are met.
• Maintain all related databases, tracking systems, and schedules for Customer Quality issues, audits, process error proofing, and quality assurance. Review engineer work to ensure accuracy.
• Advanced ability to complete and analyze/evaluate appropriate documentation as required, including tools such as Layered Process audits (LPA), General Procedures (GP), Process Flow Diagrams, PDCA, 8Ds, 5Ps, Mind Maps, etc. Evaluate engineer work as required.
• Cultivate mutually beneficial business relationships between NAM and our Customers.
• Management of Internal Findings – manage all unit specific internal findings with countermeasures to continuously improve quality.
• Support of Customer Complaints – Be the lead contact for the customer quality engineers in the investigation and countermeasure as assigned in core tool meetings.
• System Improvements – Find and administer IATF quality system improvement. (Quality Techs and Auditors).
• Support Techs and Auditors Supervision – The engineer will support the shift techs and auditors and will be working on a daily basis in a support role as it relates to customer concerns.
• Maintain a positive influence by behaving in a manner that enhances Nifco’s success.
• PFMEA / Bully Testing Meeting
• Review lessons learned at Meeting with core team reviewing existing lines.
• Support initial PFMEA / CP / PQS.
• Ability to interpret results and provide counter measures.
• Customer / Internal Document Management (PPAP)
• Manage Part Control Plan, PFMEA and Product Quality Standard.
• Ensure part containment procedures are followed.
• Assist in customer audits.
• Champion in the resolution of customer complaints / quality issues.
• KPI – Maintain and interpret results of KPIs and provide action plan to improve metrics.
• Other duties as assigned by management.

Qualifications

• Bachelor’s Degree in an Engineering field or equivalent.

Required Skills

• Minimum of 4 years of previous experience and Injection Molding.
• Must be able to communicate effectively in the English language both verbally and in writing.
• Must be able to demonstrate leadership ability and effectively participate and contribute to team projects.
• Must be able to read, understand and interpret blue prints.
• Must be able to travel offsite on overnight trips (Up to 30%).
• Plastic injection molding experience a requirement.
• Experience in common business software such as Microsoft Word, Excel, Access, etc.
• Have good people/interpersonal skills.

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