What are the responsibilities and job description for the Technical Support Specialist position at Movate?
Company Description :
Movate is a digital technology and customer experience services company focused on agility, innovation, and delivering exceptional client outcomes. With a global presence in over 20 locations and a diverse talent pool of over 11,700 professionals, Movate supports companies across industries in achieving growth and staying competitive. Backed by a gig network of thousands of technology experts in 60 countries who speak more than 100 languages, Movate provides cutting-edge solutions. Recognized with numerous awards and industry accolades, Movate is a leader in its revenue range, committed to fostering innovation and excellence.
- High school diploma required.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field preferred (or equivalent work experience).
- 2 years in customer-facing roles, preferably in technical support or customer service, with a focus on billing and registrar systems.
- Experience researching and resolving client billing issues, including working with standard billing tools and payment platforms.
- Strong analytical skills with the ability to present clear and actionable insights to customers.
- Proficient in technical troubleshooting.
- Familiarity with modern operating systems, such as MacOS.
- Basic understanding of how the Internet and registrar systems work, including terminology related to CDN, DNS, and domain registration.
- Proficiency in using ticketing systems like Salesforce Service Cloud or Zendesk.
- Exceptional attention to detail and accuracy.
- Excellent written, verbal, and interpersonal communication skills across all organizational levels.
- Ability to work efficiently in a fast-paced environment.
- Proficiency with standard billing tools and payment platforms; experience with Stripe is preferred.
- Familiarity with Atlassian Confluence.
- Basic understanding and ability to use SQL queries.
- Knowledge of financial and accounting terminology, such as bad debt, collectible invoices, sales tax, credits.
Position: Technical Billing Support – MAC.
Location: Onsite – Utah.
Working days: Monday – Friday – 9.00 am – 6.00 pm MST.
Salary: $23 per hour.
Salary : $23